Arashdeep Singh Email & Phone Number

Gurugram, Haryana, India

Handling Customer Escalations, MD Escalations

Jaipur, Rajasthan, India

 Leading the Team of 90+ Service Points including Jio Center, Jio Points & Jio Stores. Ensure to provide the resolution to customers within 1 hour. Ensure that High Standards are set and maintained in relation to customer services. Identify quality related issues and report it immediately to Management for correction. Adherence of Process Notes and.

Gurugram, Haryana, India

 Responsible for providing consistent customer support to a specific geographic area. Managed customer support operation to West & South Delhi along with Ghaziabad & Bahadurgarh area. Walkway towards Customer Support, Sales Channel development, Business development, ASC appointment, training, refreshment, payments, client management & F&F. Arrange ASP.

East Delhi, Delhi, India

• Worked as Area Service Executive and taking care of East Delhi Service Franchisee. (Pandav Nagar, Jagat Puri, Yamuna Vihar & Dayalpur)
• Handling 4 SF and 2 DSA (Dealer Service Authorized) in this assigned Territory.
• Handling 55+ manpower and 6000-8000 call volume of Installation & Service Calls of these SFs.
• Ensuring Proper Infrastructure & other norms across Service Network.
• Ensuring all staff across the service network are trained to meet expected job requirements.
• Conducting Field Audit accompaniment with Franchisee Staff on Installed Customer Connections.

Agra, Uttar Pradesh, India

• Worked as Area Service Manager with Samsung India Electronics P. Ltd. And taking care the Agra & upcountry area(Agra, Etawah, Kasganj, Aligarh, Etah)
• Handling 7 Service Centers, 1 DSC (Dealer Service Center), 1 QRS (Collection Point) in this territory.
• Handling 70+ manpower & 6000-6300 call load in every month of Service Centers.
• Developing and ensuring customer satisfaction by maintaining Turnaround Time (TAT) for delivery & control on Repair to maintain standard Quality Norms.
• Responsible for overall service operations and accountable for strategic utilization and deployment of available resources to achieve organizational objectives.
• Analysis on worst performer Service Partner and discuss with him related to his worst performance and make action plan to achieve the target within the timeline.

Gurgaon

• Worked as Branch Service Coordinator with Samsung India Electronics Pvt. Ltd.
• Coordinate with Head Office Team for complete reports within timeline and discussed with Reporting Manager related to these kinds of reports.
• Arranging SNA/DNA Parts (Obsolete Model parts & imported units).
• Flashing Demo & Installation, Service Repair Pending Calls report, Service Center A/c Summary/Overdue/Credit Limit report, TAT report, Defective pending at Service Centers etc. report on time to time basis.
• Flashing the Service Partners KPIs reports to them with their achievements on monthly basis with grading and same shared with Reporting Manager in every weekly meet.
• Analysis on worst performer Service Partner and discuss with him related to his worst performance and make action plan to achieve the target within the timeline.

Haryana

• Handled customer escalation of Sirsa area & its nearest villages.
• Tracking engineers for handle complaints of customers.
• Weekly visit at Dealers for pending stocks complaints.
• Interact with customers for service related queries.
• Handled Replacement/Refund cases with Branch & update to customer about them.
• Share daily performance with ASM & Service Center Owner.

Master Of Business Administration - Mba, Marketing, A

Activities and Societies: ~ Participated in Marketing Strategies related to Project during Examination.

B.Sc. (It), Information Technology, A

Activities and Societies: ~ Participated in Bhangra Classes during cultural activities. ~ Given training to teammates as Bhangra Coach for.

Diploma, Electronics And Communication Engineering, 60%

Activities and Societies: ~ Participated in many Curricular Activities like Bhangra, Cricket, etc. ~ Got maximum no. in C language program.