• Executing day to day operations of the organization.• Ensuring timely renewal of all relevant business licenses to be compliant. Update and review government certifications • Run periodic reports on the time sheets maintained by the contractual employees and invoicing clientele for completion of the tasks on a periodic basis to ensure payments are received in time.• Invoicing clientele using Quickbooks and maintain Bank accounts and Credit cards to ensure timely payments… Show more • Executing day to day operations of the organization.• Ensuring timely renewal of all relevant business licenses to be compliant. Update and review government certifications • Run periodic reports on the time sheets maintained by the contractual employees and invoicing clientele for completion of the tasks on a periodic basis to ensure payments are received in time.• Invoicing clientele using Quickbooks and maintain Bank accounts and Credit cards to ensure timely payments. • Help run payrolls for all employees in a timely manner on ADP run and transferring funds by the pay dates.• Making logistical arrangements for workshops, travel and accommodation for the CEO.• Help prepare relevant paperwork for project procurement by sending and receiving NDA, W9, Insurance, Service Agreements and Contractual papers as per requirements• Review and prepare RFPs as specified by various government agencies to procure contracts.• Help draft MoUs with Clientele and follow through till execution. Show less

Responsible for the operational and administrative handling of the Principal and Directors office in the school. Liaising with all internal departments and also with parents, visitors from other schools, educational institutions and vendors.

Responsible for the logistics, operations and administrative functioning of the Professional Development arm of the school. Liaising with internal departments for the execution of the professional development programs of the staff in the school; liaising with independent professional development coaches to extend invitations to facilitate training in the school and to teachers in other schools.

Now known as Synchrony Financial. Leading a team size of 20 associates, analyzing areas of development of the team and providing regular training sessions for new incumbents and updating existing ones. Also help take remedial actions while providing suggestive measures for improving service levels.

Analyse skill sets of customer care executives and provide remedial measures to assist Operations. Also ensure adherence of process quality, product knowledge and soft skills for effective customer service.

Collection agent for store credit cards, and Customer Service Representative for the private label credit cards. Ensure accurate and timely answering of queries of the customer, while maintaining service levels. Monitoring Customer service calls, and providing feedback on areas of opportunities to ensure high levels of service.