Arati Chavan Email & Phone Number

Maharashtra, India

Thane, Maharashtra, India

Mumbai Area, India

• Ensuring 100% of the Transactions are processed within set service standards (TATs)• Ensuring 100 % control in the form of various checks and system balances in each and every activity undertaken• Maintaining an average productivity of minimum 120% on a monthly basis• Doing regular follow-ups with internal as well as external agencies of the company for early closure of pending cases. (Actuaries; Underwriters; Accounts; Legal & Compliance; Sales; Clients etc.)• Ensuring that… Show more • Ensuring 100% of the Transactions are processed within set service standards (TATs)• Ensuring 100 % control in the form of various checks and system balances in each and every activity undertaken• Maintaining an average productivity of minimum 120% on a monthly basis• Doing regular follow-ups with internal as well as external agencies of the company for early closure of pending cases. (Actuaries; Underwriters; Accounts; Legal & Compliance; Sales; Clients etc.)• Ensuring that the customer satisfaction and cordial relationship is maintained by staying in contact with the client.• Doing Daily Quality Checking & training new joiners for product training, process training, system maintenance training, assisting team members in critical transactions & team handling etc.• Handing Support Staff team of 5 members for all the daily activities (i.e. Dispatch, Cheque Collection, Receipting, Excel Updates, etc.)• Have undertaken various initiatives to enhance existing process efficiencies/reduce TATs.• Assisted immediate Senior Manager in drafting the User Requirements, and raise requirements for new enhancements in the system.• Issuance of new business, Policy renewal, early renewal, policy extension & maintain our records. • Handling client’s like IBM, Accenture, Wipro• Have done clients visit to understand client’s requirement & query & also to get our service feedback. Show less

Mumbai Area, India

• Handling customer complaints & assisting guest with their queries regarding their necessities (seats blocking, meals etc.) on calls and on e-mails.• Organizing & maintaining daily logs for incoming mails & calls.• Strong & effective coordination with support departments for customer’s smooth journey. • Provide guidance where appropriate & liaise with staff training where training/development required.• Doing daily activity like preparing check list of VIP & CIP guest, issuance… Show more • Handling customer complaints & assisting guest with their queries regarding their necessities (seats blocking, meals etc.) on calls and on e-mails.• Organizing & maintaining daily logs for incoming mails & calls.• Strong & effective coordination with support departments for customer’s smooth journey. • Provide guidance where appropriate & liaise with staff training where training/development required.• Doing daily activity like preparing check list of VIP & CIP guest, issuance of boarding pass, meal arrangement, seating arrangement, coordinating with baggage handling department. • Key person between customers & management.• Make allocation for staff & allotting work to team member. Administering guest service allocation like passenger handling, check – in counters, baggage makeup, and lounge. • Meeting & greeting customers to getting them on board.• Briefing respective destination about customer’s arrival & flight details.• Briefing staff & update them with airline rules & regulation & update them with revise rules if any. Show less

Mumbai

• Understand customers’ requirements by calling them.• Answering customers’ queries by providing desired information and resolution to their request.• Arranging seminar & inviting customers.

Airline, Hospitality, Travel & Tourism, First Class

Activities and Societies: I worked in frankfinn as a telecaller & had organised seminar.

Bachelor’S Degree, Botany/Plant Biology, First Class

High School, First Class

Activities and Societies: Drama