Nodal Officer & Cluster Operations
CurrentAs a Nodal Officer, playing various responsibilities including - Managing RBI complaints with timely responses- Coordinating with the RBI for MICR creation for Tamil Nadu and Andaman & Nicobar branchesCluster Operations roles includes- Mentoring and developing team members to enhance branch banking operations efficiency - Monitoring operational losses, minimizing fraud, and ensuring KYC compliance Conducting visits on Quarterly basis to facilitate compliant & robust operations and superior customer service in the branches assigned.- Managing the overall functioning of processes, identifying improvement areas and implementingadequate measures to maximize quality reporting and minimizing risk