Aravind A Email & Phone Number

Manage the order fulfilment team and provide oversight to team members including:Reviewing workflows and providing guidance on fulfilment processes and tracking systemsEnsuring completeness, timeliness and accuracy of orders fulfilled.Develop a strong understanding of processes, systems and tools deployed for order fulfilmentAddress staffing needs, assess work demands and suggest potential changes to next level managerImplement appropriate quality checks; maintain and leverage up-to-date user lists and contact details for order fulfilmentClarify order discrepancies with the sales team and coordinate cross-functionally as neededOversee the delivery of client permissions and license keys for services accessed electronically, in accordance with contract specifications, terms, and effective dates.Supply clients with access details and manage de-activations in the event of cancellations.Maximize utilization of CRM system (Salesforce) to maintain accurate client entitlement data and monitor fulfilment requests from clients or internal departments.Maintain a customer-centric, best-in-class service orientation by attending to and resolving customer fulfilment needs.Document and prepare standard operating procedures for fulfilment processesMentor, develop and train team members including facilitation of career development planning and learning opportunities.Participate in recruitment, selection and on boarding activities of new hiresAssist in analysing current operations and make recommendations on ways to optimize workflows.Participate in select special projects to further refine and improve fulfilment processes/tools to minimize hand-offs and cycle time.Manage KPIs for order fulfilment by leveraging tracking and monitoring tools.Experience in sales order processing from placement to delivery.Proven track record of high customer service standards and follows through on client commitments with timeliness.Strong communication and interpersonal skills with d

Bachelor'S Degree, Electronics, Ii Grade

Activities and Societies: NCC Certificate and NSC I have done Computer Hardware course,and have worked part time in electronics industry.

Bachelor Of Science (B.Sc.), Others