Troubleshoot and resolve platform configuration issues, system errors, and user-reported bugs across multiple applications.Provide technical support through email, phone, online chats, and in-person, while ensuring timely updates on issue resolutions.Manage deployments, server preparations, upgrades, and monitor application performance to identify bottlenecks and apply patches.Support and maintain key applications like Tableau, Confluence, Alteryx, Salesforce CRM, Bamboo, and JIRA, while managing licenses and the knowledge base.Regularly monitor applications to ensure optimal functionality and maintain up-to-date documentation.

Handled queries and doubts regarding technical issues and other issues related to the company platform through tools like JIRA and Freshdesk.

Managed partner onboarding processes, executed SQL query data retrieval using Snowflake Dashboard, and maintained Excelsheets, including report creation with VLOOKUP and Pivot Tables.Led the growth operations team on several occasions, achieving significant success through innovative ideas and strategic initiatives.