Erp Technical Analyst
Current• ERP System Management: Oversee the administration, maintenance, and enhancement of the City of Springfield’s ERP systems, including Finance and HR modules, ensuring seamless operation and integration with related technologies.• Technical Support: Provide first and second-level technical support to business process owners and end users, diagnosing and resolving ERP-related issues promptly to minimize disruptions.• Security & Compliance: Implement and maintain system security roles and access controls, ensuring compliance with HIPAA regulations and safeguarding sensitive data.• System Implementation & Upgrades: Lead the implementation of system modifications, expansions, and new releases, ensuring smooth transitions and continuous improvement.• Monitoring & Performance Optimization: Develop and utilize monitoring tools to track system performance, respond to alerts, and optimize system functionality for enhanced performance.• Documentation & Testing: Create and maintain comprehensive documentation for system processes and configurations, and coordinate testing of new or modified applications to meet user requirements.• Stakeholder Collaboration: Act as a liaison between the business units and software vendors, ensuring effective communication and resolution of technical issues.