Aravind Chockalingam Email & Phone Number

I'm a seasoned Service Delivery Manager, I bring over 17 years of comprehensive experience in the IT industry, with a primary focus on driving excellence in service delivery. My journey in Managed Services spans 8 years, during which I have excelled in managing diverse teams and ensuring the seamless delivery of IT services.In my capacity as a Service Delivery Manager, I have overseen the operations of Applications Support Teams, managing a workforce of over 20 professionals. My commitment to meeting service level agreements (SLAs) and upholding the highest standards of service delivery has resulted in a track record of success and client satisfaction. Acting as the Single Point Of Contact (SPOC) between stakeholders, suppliers, and support team members, I have fostered collaboration and transparency, driving alignment towards common service goals.Additionally, my expertise extends to Software Testing, where I have accumulated 8 years of experience across various domains such as Test Management, Defect Management, and Quality Assurance. Proficient in ERP Testing, particularly in MS-Axapta, and testing of web-based applications and ETL processes, I have consistently ensured comprehensive test coverage and adherence to quality standards. Crafting meticulous test case designs and matrices, I have contributed to the successful delivery of projects and the enhancement of software quality.Throughout my career, I have demonstrated strong leadership skills, adeptly leading team meetings, and presenting insightful service review reports to the Service Delivery Board. My proficiency in project management, coupled with effective communication and analytical problem-solving abilities, has enabled me to navigate complex IT landscapes with ease.In summary, as a Service Delivery Manager with a secondary expertise in Software Testing, I bring a unique blend of skills and experience to the table. With a relentless focus on driving operational excellence and ensuring client satisfaction, I am well-positioned to make valuable contributions in any IT environment.Industry Knowledge:Business Knowledge in UK Utility Industries (Gas Distribution, Power Transmission, Water Supply, Street works Management).

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  Bharathidasan University