Overseeing the management of Barclays Cards Complaints with a maximum span of 80 members and 3 TLs. Currently responsible for the quality of UK Cards Team in UK Retail Banking department. Ensure meeting / exceeding of service level agreements and agreed key performance parameters.

Effectively managed the BAU operations of a predominantly high end contact centre supporting the US operations in Personal Banking. Ensured the meeting / exceeding of service level agreements and agreed key performance parameters.Customer Support Exec : Mar 2007 to Sep 2010Assistant Manager: Oct 2010 to Aug 2012

• Helping clients maintain their website effectively without any errors.• Correcting errors and creating new stationery, E-Cards, Page wrappers for their website as per client’s requirements.

• Helping US customers to have an effective DSL connection.• Troubleshooting with the modem and PC.• Helping the customers with their account details.• Helping to resolve the issues faced in their connection.

Sell financial products to customers. Attending to customer queries efficiently and building rapport with customers during sales.Monitoring the calls and the transactions.