• Joined as Process Lead and promoted as Operation Manager • Working as single point of contact for Order to Cash (LOB)• Making sure that deliverables are delivered on time from order booking till collections • Perform as functional bridge amongst external vendors as well as internal Team• Handling Escalation and Ensure quality and controls are in place and adhered to across all aspects of the deployed activities • Developed and rolled out need based training and workshop content, frameworks and methodologies • Demonstrated leadership skills in getting product & field quality levels to exceed SLAs & getting two business units of SasconIT• Analyzing issues faced by team regarding post sales, Order Management invoices building reports regarding issues & interacting with Commercial directors regarding issue pattern & suggesting process change if necessary• Generating and analyzing performance report at Individual level, at team level and working with managers in preparing action plans.• Point of contact for Internal and external SOX audits & responsible for complete auditing process and sharing results of SOX audits among the Business head across LOB. • Work with stakeholders across sales, operations, transition, and talent acquisitions to help design and architect a solution.

Transition: - Responsible for the Transition of Oracle Credit and Collections Department - UK to India. This includes preparing training schedule, training the new team members Key responsibilities include• Work with Credit, Collections & Refunds functions to conduct performance measurement & performance audits of internal/external collections Vendor • Forecasting quarterly targets for the team interacting with LOB (Line of Business) managers & preparing weekly & monthly action plans • Month end activities of Reconciliation of accounts receivables ledgers, generating aging report with age & gap analysis• Generating monthly revenue blackouts report. Interacting with the team to finalize the report & sending reports to business Commercial Business heads • During quarter - end Interacting with GL (General Ledger) & Commercial Business heads units head to performing revenue back outs & generating action plans for gap analysis • Training teams with regarding to any process change or policy changes & Training new people joining the team • Preparing end to end solution for any new process getting migrated to India (preparing road map for training, jointly working with process managers in hiring new people for the team, interacting with documentation team in preparing training material & SOP’s) • Working with vendors regarding collecting outsourced invoices & facilitating all business needs.• Setting SLA’s & conducting performing audits for vendors• Building Legal referral package & Interacting with legal team to process necessary legal actions. • Analyzing issues faced by Analyst regarding invoices building reports regarding issues & interacting with Commercial directors regarding issue pattern & suggesting process change if necessary

• Was in registration process selling AOL Internet packages for the people who were calling AOL• I was promoted to Terms of Service Advisor in security department A team of 5 Consultants at AOL Involved in scheduling work chart for Consultants. (Security Department Only)• Handling process related team escalations, making daily reports of productivity & breaks schedule for the consultants in Security department sending a copy to Work Force Management, to respective Team Leads & Process Manager. Responsible for doing employee audits (Monthly & Quarterly) & Submitting audits to respective team Leads & also to Process Manager• Directly reporting to Process Manager Bangalore & Project Manager Florida• Involved in Organizing Crew brief agenda to cover all critical information & sharing best practices with team members