As a Conference Banqueting Manager at Rockliffe Hall, a 5 AA Red Star luxury resort, I lead a team of 15 staff to deliver exceptional food and beverage services for various events, such as weddings, corporate meetings, and private parties. I oversee the planning, execution, and evaluation of each event, ensuring customer satisfaction, quality standards, and revenue targets are met or exceeded.With over 7 years of experience in the hospitality industry, I have developed strong competencies in event management, customer service, team leadership, and revenue generation. I have a bachelor's degree in hotel management and a Wine & Spirit Education Trust certificate, which enable me to provide expert advice and recommendations on menu selection, wine pairing, and venue layout. I am passionate about creating memorable experiences for guests and clients, and I continuously seek new opportunities to enhance my skills and knowledge.