Aravind Reghukumar Email & Phone Number

Kottayam, Kl, In

Tiruvalla, Kerala, India

Doha, Qatar

1. Serve as the primary point of contact for contract customers for vehicle repairs or maintenance.2. Receive inquiries from contract customers regarding vehicle issues or service requirements. Gather relevant details about the vehicle, including make, model, mileage, and description of problems.3. Recommending appropriate services and repairs. Providing cost estimates and timeframes for services, Updating customers on the status of their vehicles & Handling billing and payment processing.4. Allocating vehicles to technicians based on their expertise and workload, prioritizing urgent repairs or services.5. Developing training programs for technicians to enhance their skills. Conducting training sessions on new technologies, repair techniques, and safety procedures.6. Assessing the extent of damage to vehicles involved in accidents or collisions & estimating the cost and time required for repairs.7. Coordinating vehicle pickup and delivery for customers, arranging transportation for technicians, if required, managing the workshop's fleet of vehicles.8. Assisting customers with filing insurance claims for vehicle repairs, communicating with insurance companies to facilitate claim processing, ensuring accurate documentation and adherence to insurance policies.9. Identifying the parts needed for vehicle repairs or services & sourcing parts from suppliers or dealers.10. Creating purchase orders for parts, equipment, or services, & ensuring that LPOs are accurately prepared and processed in a timely manner.11. Generating quotes based on service requirements, calculating costs for labor, parts, and other expenses & presenting to customers and addressing any questions or concerns.12. Generating proforma invoices for services rendered or parts supplied, including detailed information about the services or parts and their associated costs to customers for approval or payment processing.

Thrissur, Kerala, India

. Report directly to Service Manager.· Service Advisor should be available in Reception Area at any given time.· Welcome the customer in a professional and appropriate manner.· Receives customer vehicles, understands, clarify customer needs.· Ensure proper explanation of the content of work in detail.· Carry out pre-acceptance inspection (damage on the body, check valuables left in car, etc.) record results on check sheet, confirm them with customer and get customer signature.· Inform customers of any defects, scratches, dents, etc. by providing photos and/or videos via email showing the defects.· Check vehicle servicing history.· Fill in customer and vehicles information in DMS database.· Prepare Job Card ensure it is line with Customer Complaints written on Check in Sheet Report.· Writes a brief description of the customer’s concern on the Job Card to help the technician locate the problem.· Assign tag number and provide seat cover, steering cover and floor mat, etc.· Responsible in monitoring closely the results of time control sheet.· Prepare Repair Estimate and obtain customer approval.· Ensures that customers vehicle are fixed right 1st time by implementing the quality procedures.· Communicate frequently with Workshop Foreman and Technicians to ensure timely completion of work.· Update customer regularly on the progress and ensure delivery of the vehicle at the promised time.· Contact customer regarding any change in the estimate, explain cost and time requirements in detail.· Raise Warranty approvals.· Get proper authorization before any additional repairs are performed.· Review repair orders to ensure that work is completed and additional work noted.· Perform Quality test as per list. Inform customer once vehicle is ready for delivery/collection.· Prepare Proforma Invoice and explain billing details. Processes payments.· Any other relevant duties as and when required by the Management.

Alappuzha, Kerala, India

As a Ford Body shop In-charge, my responsibilities would typically encompass various aspects of managing the body shop operations, ensuring efficiency, quality, and customer satisfaction. Here's an outline of the key duties and responsibilities: - Supervise and lead a team of technicians, painters, estimators, and support staff. - Foster a positive and collaborative work environment, promoting teamwork and professional development. - Oversee the day-to-day operations of the body shop, including scheduling work orders, managing workflow, and prioritizing tasks to meet deadlines. - Monitor and control inventory of parts, materials, and supplies to ensure availability. - Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers. - Ensure all repair and paintwork meets Ford's standards and specifications for quality and safety. - Conduct regular inspections and quality checks throughout the repair process. - Continuous improvement initiatives to enhance efficiency and quality outcomes. - Interact with customers to understand their repair needs, provide accurate estimates, and address any concerns or questions & maintain open communication with customers throughout the repair process. - Handle customer complaints or disputes promptly and professionally, striving to achieve high levels of satisfaction and retention. - Monitor and analyze financial performance metrics, such as revenue, expenses, and profitability, to identify areas for improvement and cost-saving opportunities. - Identify opportunities to increase revenue through upselling additional services or customer retention programs. - Ensure compliance with all relevant regulations, industry standards, and Ford's policies and procedures. - Maintain accurate records of repairs, invoices, and warranty claims. - Collaborate service department, to streamline processes and improve overall customer experience.

Alappuzha, Kerala, India

Consistently met and exceeded sales targets by upselling additional services, maintenance packages, and accessories. ● Dealingcalls in a user friendly, professional manner in a customer focused call center with a high level of customer experience. ● To identify, resolve or escalate problems using the Service DMS platform. ● Providing superior customer service and a real understanding of meeting customer needs using problem-solving skills. ● Utilizing excellent interpersonal and communication skills, enabling and managing people relationships. Proactive and willing to go above and beyond for the customer ● Fast complaint resolution with great phone etiquette, which results in less issue escalation to the next tier support.

Kanjirapalli, Kerala, India

Bachelor Of Engineering - Be, Mechanical Engineering, 6.8

Education record