Aravind Shaji Email & Phone Number

Northamptonshire, England, United Kingdom

United Arab Emirates

• Ensured continuous operation of Dubai Airport Immigration Systems by providing application, hardware, and network support for critical infrastructure including Immigration Counters, Smart Gates, Smart Corridor, and.
• Resolved business-critical issues for Dubai Airport Immigration Department, maintaining system integrity and user satisfaction.
• Optimized use of ticketing systems to deliver timely solutions, achieving 100% SLA compliance rate.

Dubai, United Arab Emirates

• Installed, configured, and managed File servers, IP cameras, NVRs, and Biometric devices, ensuring operational integrity and security. Documented daily activities and troubleshooting procedures, conducted regular.
• Supervised functioning of company's IT infrastructure and provided comprehensive assistance to users, including managing IT assets.
• Coordinated with ERP consultants to improve system functionality and user interaction with SAP Business One & Microsoft Dynamics NAV systems.
• Conducted comprehensive meetings to discuss and implement strategies for application and team improvement.

Thiruvananthapuram Area, India

• Managed operations of Windows Server 2012 R2 and 2016, ensuring system reliability and performance. Administered IT infrastructure, including desktops, servers, switches, IP phones, printers, routers, firewalls, and.
• Delivered Level 1 and Level 2 IT support to users, improving system usability and resolving technical issues.
• Administered Citrix ZenDesk support, ensuring efficient remote access and user satisfaction.
• Enhanced overall IT infrastructure management and reliability by leading system administration tasks.

Cochin Area, India

• Resolved client tickets at Wipro InfoTech's Cochin, Kerala location, adhering to SLA requirements and maintaining industrial quality standards. Installed and configured new desktop systems, optimized performance, and.
• Delivered Level 1 and Level 2 IT support to clients, ensuring resolution of IT-related issues within stipulated SLA.
• Improved overall setup efficiency by leading installation and configuration process for desktops and related peripheral.
• Addressed and resolved variety of software and hardware issues, boosting system performance and user satisfaction.

Kottayam Area, India

• Administered and optimized Active Directory for user, computer group, and group policy management on Windows Server 2008. Engineered and maintained network infrastructure including routers, switches, firewalls, and.
• Provided critical support for organizational projects, ensuring seamless pipeline progression and resource availability.
• Ensured reliable operation and connectivity of organizational IT assets, including servers, backup systems, and communication tools.