Steering vital IT infrastructure projects at Easy2touch International, my focus is on facilitating seamless operations within the retail and hospitality sector. My expertise in POS systems and NCR self-checkout terminals is complemented by a solid foundation in ITIL V4 practices, ensuring high-quality solutions meet strict service level agreements.The team's success in minimizing downtime and maximizing customer contentment stems from a collaborative approach, where my technical proficiency in server administration and networking plays a pivotal role. Currently enhancing skills with Microsoft Azure Administrator certification, I am committed to staying at the forefront of IT innovation, driving client satisfaction and operational excellence.