Creative Distribution Ltd is one of the UK’s leading independent Distributor’s of Video games, Entertainment and ToysResponsibilities:• Ownership of Amazon relationship and Ecommerce revenue growth▪ Resolve existing and ongoing issues in a timely fashion▪ Design and implement, time and cost saving measures▪ Identify and establish new ways to work with Amazon▪ Increase the number of categories which are sold into Amazon

Amazon's Operations Leadership Program for MBAs▪ Managed a team of 3 direct reports and up to 250 indirect reports. Responsible for the safety, recruitment, training and skills development of the team• Led multiple continuous improvement projects impacting key metrics. Presented weekly reports to the Senior Management on progress and drove actions to achieve/exceed performance targets on KPIs - Increased On-Time departure for the site from 85% to 96% in 6 months - Reduced missorts from a weekly DPMO (Defects per million Opportunities) of 3000 to 500 - Reduced concessions (due to damages, wrong items, etc. ) from 6000 DPMO per week to ~4800▪ Built Excel based in-house tool for calculation of trailer requirement based on volume processed per lane and average fill rate, reducing adhoc bids for trailers by 20%▪ Mentored and coached direct and indirect reports enabling the promotion of 2 Area Managers, 1 Lead and 3 Associates▪ Delivered 2 successful peak seasons processing volumes of circa 400K shipments a week with no lost time incidents ▪ Reduced cost of GBP 60K per annum on damages to customer orders by data analysis and implementation of network standards ▪ Implemented the process of fluid loading shipments to trailers. Resulted in 40% increase in shipments per trailer and 50% reduction in labour requirement

As part of the Portfolio Analysis team of ConTe.it (Italian subsidiary of Admiral Group Plc, United Kingdom), responsible for two projects on their pricing structureProject 1: Portfolio Analysis - Active Safety Devices • Market research on active safety devices in cars and competitor analysis of the Italian market • Validation of findings using statistical modeling on existing customer data • Redesigned the pricing portfolio by proposing optimal rating structure for safer cars, facilitating a revenue increase of EUR 120K per yearProject 2: Innovation in Pricing • Developed SAS based statistical models on innovative rating factors on territorial data • Comparative analysis of the results to identify the most predictive factors to research further • Reviewed the portfolio modification process and proposed actionable ideas aimed at reducing cycle time by 20%

• Streamlined the IT operations by applying lean methodology, increasing productivity by 30% • Developed technical solution proposals addressing critical issues of the customer, resulting in new sales leads worth upward of USD 1M • Engaged with client managers across multiple departments for project delivery, developing long term relationships

▪ Managed a team of 5 members and coordinated with multiple stakeholders including project sponsor, business users and IT architects to ensure timely project delivery▪ Executed a cost optimization project resulting in 50% reduction of licensing costs and improved the system's availability and scalability▪ Identified improvement opportunity in a data entry process and enabled its automation, reducing operating costs by USD 300K per year

• Drove expansion of team and provided technical training, ensuring ontime delivery of solutions under tight schedules • Coordinated idea generation process between technical and business teams to develop the product life cycle • Enabled delivery of 3 consecutive zero-defect updates, in agile methodology

• Identified as first candidate from a 7 member team for a commercial role at client location - a critical position responsible for prospective assignments • Developed and maintained effective client relation during the engagement, achieving 95% in client satisfaction index • Developed user stories as part of requirements analysis by understanding pain points of the business users belonging to more than 5 countries

• Responsible for the functional enhancements of a web based application • Coordinated with cross functional teams for product integration • Designed and built a first-of-its-kind tool to record known errors and solutions, achieving 20% reduction in turnaround time to resolve incidents