Aravind Narayan Email & Phone Number

Kochi, Kerala, India

• Optimised resource allocation, effectively managing personnel, equipment, and budget to improve operational performance while controlling costs.• Cultivated strong relationships with clients and candidates, understanding their needs and providing excellent customer service, resulting in a 15% increase in month-on-month repeat business.• Identified areas for process improvement and efficiency enhancement throughout the recruitment process, from candidate sourcing and screening to… Show more • Optimised resource allocation, effectively managing personnel, equipment, and budget to improve operational performance while controlling costs.• Cultivated strong relationships with clients and candidates, understanding their needs and providing excellent customer service, resulting in a 15% increase in month-on-month repeat business.• Identified areas for process improvement and efficiency enhancement throughout the recruitment process, from candidate sourcing and screening to onboarding. Show less

Bangalore

• Headed a 40+ member team working on various fulfillment and engagement processes.• Supervised the Broadway Concierge program in coordination with our partners and the operations team in Bangalore - achieved a success rate of 97% week-on-week which in turn increased the category profit to 20%.• Built a Quality Assurance framework to monitor employee efficiency, which was further backed up by weekly audits and training sessions, that led to improved performance on the floor.

Bangalore

• Ensured quick turn-around-time (TAT) in resolving vendor escalations.• Drove greater efficiency through process improvements and automation.• Supervised the Community Operations team and managed work-flow assignment to ensure SLA compliance of 20 Minutes.

Kochi

• Analyzed market dynamics to offer competitive rates to travel agents throughout the calendar year.• Identified key metrics for revenue generation across multiple properties.• Assisted with the planning and execution of the South Asian meeting of Relais & Châteaux hosted in Kerala.

Kochi

• Inbound verification of consumer goods from multiple countries for quantity and quality assurance.• Labeling and classification of warehouse inventory for seamless identification of stock when items need replenishing at the mall.• Providing dispatch information to drivers for outbound transportation of goods.

Bangalore

• Handling a team of 7 in order to service the corporate sector of Bangalore with international talent by virtue of exchange programs.• Managing multiple profiles and requirements of various corporate firms.• Financial management and tracking.• Member evaluation and training.

Master Of Science - Ms, Logistics And Supply Chain Management

Bachelor Of Business Administration (Bba), International Business

Activities and Societies: Cultural Secretary (2015-16) | Class Representative (2014-17)

Education record

Activities and Societies: House Prefect (2011-12) - Overall Winner | School Topper - Travel & Tourism (Academic Year 2012-13) | Yi Member.

Education record

Activities and Societies: Yi Member - Kochi Chapter (2007-09)