Aravind Ramachandran Email & Phone Number

Chennai, Tamil Nadu, India

Freshworks creates cloud-based software solutions for businesses. Founded in Chennai, India, in 2010 as Freshdesk, the company has a product suite ranging from sales CRM software to recruitment tools and customer-support helpdesk software.As a Billing Executive, Aravind is responsible for:• Scaling up the Support/ billing process• Constructing a stronger business environment - ANZ• Pro-active backing and keen knowledge to acquire auxiliary outcomes.• Helping organizations to own the customer experience and ensure customer satisfaction is delivered.• Coordinate with various technical and cross-functional teams to facilitate customers’ requirements.• Develop and maintain professional relationships in terms of payments and accounting with keyenterprise customers.• Support daily sales and operations functions for a suite of products across different geography.• Data Management and Account management were exhibited with high proficiency.• Constant monitoring of sales reports through reporting and administration.• Extended knowledge in pricing and contracting support.

Chennai, Tamil Nadu, India

Citi, the leading global bank, serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions.As a Security Operations Officer, Aravind has:• Handled high-priority dispute cases for VIP / premier customers Voice processing to onshore merchants• Performed quality checks and pend audit reviews on a regular basis• Responsible for providing a client-centric experience, by prioritizing the client's requirementsMonitoring mandatory RegZ reports• Proposed re-engineering ideas to close track stage-by-stage investigations and minimize theturnover time is taken to provide a resolution to the customer• Managed e-mail queries on time by providing accurate decisions• Have supported the team by finding out ways to minimize technical glitches during WFH• Provided hands-on training in several queues for different groups and assisted them through theOJT

McKinsey & Company is a global management consulting firm that serves leading businesses, governments, non-governmental organizations, and not-for-profits. They help clients make lasting improvements to their performance and realize their most important goals.Roles and Responsibilities: • Travel reimbursement expenses auditing• Timesheet Management• Oracle checks on payments• Have worked closely with AMEX• Handled remittance• Was engaged closely with the accounts payable team to ensure payment to clients