Arl Thas Email & Phone Number

Ajax, ON, CA

Toronto, Ontario, Canada

• In my role as a Business Analyst, I act as a liaison between departments, facilitating communication and gathering stakeholder requirements. I lead discovery sessions to document business needs, create process maps for.
• Orchestrated and led discovery sessions involving team members from diverse geographical regions and business units, ensuring precise requirement capture and clear project benefit identification.
• Produced comprehensive project documentation covering functional and non-functional business requirements for multiple stakeholders and constructed robust test cases to validate business requirements and End-User.
• Identified stakeholders and fostered process ownership through thorough gap analysis, pinpointing areas for enhancement in existing procedures, methods, and business processes to ensure solutions/initiatives meet.
• Supported various project teams throughout the project lifecycle, ensuring development aligns with business requirements.
• Deconstructed strategic issues, analyzed data and information to derive insights and recommendations, applying judgment to diagnose and resolve problems within defined parameters.

Toronto, Ontario, Canada

• As a Product Manager, I led the daily preparation of product creation requests, effectively managed vendor inquiries, and provided crucial support for implementing new product initiatives.
• Provided strategic recommendations to optimize maintenance processes, ensuring alignment with business objectives.
• Collaborated with SAP functional experts to analyze and address new data requirements, driving process improvements.
• Prioritized and monitored production-related issues, ensuring timely resolution to meet business needs.
• Worked closely with Product Development teams to document and facilitate future product enhancements, aligning with business requirements and expected outcomes.

Toronto, Ontario, Canada

• Acted as the main interface for international financial institutions and business partners, providing primary support for both business and software needs. Contributed to e-commerce implementations and took charge of.
• Engaged in the entire product development lifecycle, from initial requirements gathering to product execution, ensuring solutions meet expected business outcomes.
• Served as the primary contact for solution inquiries and resolutions for both on-site and offshore development teams.
• Collaborated with cross-functional business units to enforce data standards and address policy-related inquiries.
• Supported Product Development and Brand/Marketing teams in ensuring new product setups align with system and business requirements.
• Contributed to strategic business process redesigns aimed at delivering value to end users.

Toronto, Canada Area

• Offered expert guidance to internal retail partners regarding various financial banking applications including Mortgage, Investments, and Day-to-day banking solutions. Conducted ongoing reviews of procedures.
• Achieved recognition as top performer on a quarterly basis by proactively assisting teammates and business partners to align customer needs with credit/lending opportunities
• Successfully collaborated with business partners, including senior management, to delineate business objectives, processes, and requirements across multiple domains.
• Demonstrated project management and leadership skills to manage and coordinate projects with all stakeholders
• Utilized deep domain expertise to drive expected business value within the assigned portfolio, while analyzing data to provide insights and recommendations for strategic problem-solving. Offered specialized consulting.
• Developed Job Aids aimed at assisting call center agents in meeting timely requirements when supporting internal stakeholders, resulting in a 50% increase in efficiency rate per call.

Ajax, On

• Advised clients on how to best tailor their investments, debt consolidations, mortgage inquires and offered cash management solutions
• Mentored and guided team of 15 to lead organisation in Customer Experience Index (CEI) scores while also exceeding sales targets
• Generated $15 million in credit revenue and $5 million in investment revenue. Referred over $3 million in new credit and $ 5 million in new investments to the private banking platform. Delivered a compelling value.

Kingston, On

• Led an internal consulting team responsible for managing strategic programs and project initiatives with the CEO and CFO, focusing on enhancing profitability through the transformation of people, processes, and.
• Reduced expenses by $250K through the implementation of a new platform across all local branches, enabling the tracking of loan accounts and the generation of comprehensive reports.
• Perform discovery interviews to assess organizational strengths, identify areas for improvement, and uncover opportunities for product and process enhancements.
• Creates comprehensive, clear, and practical project documentation (project artifacts) for various stakeholders, addressing both functional and non-functional business requirements.

Kingston, Ontario

Business Analyst

Education record

Financial Planning I

Canadian Securities Course

Investment Funds In Canada, Mutual Funds

Bachelor, Mathematics

Business Process Analyst