Business Analyst Intern, Mainstreet Card Financial Health Team
Current• Analyzed internal and bureau consumer data against responses to a confidence survey of 10,000 subprime/near-prime customers to derive trends in key financial health drivers like credit utilization, purchase volume, and FICO delta• Synthesized data analysis into actionable strategies that would introduce new financial resources, streamlined accessibility of current tools, and opportunities for enhanced customer segmentation; all deliverables aligned with the team's vision of reducing charge-off rates within Capital One’s core revenue base• Presented deliverables and recommendations to upper management (team director and VP)