• Managing the entire life cycle of the recruitment process for clients in the US.• End to End recruitment - requirement analysis, sourcing, screening, scheduling, interviewing, negotiation, offer management, on-board activities.• Planning and implementing an effective recruitment strategy to achieve organizational goals and objectives.• Managing the recruitment lifecycle and the human resource department in developing organizational policies and guidelines.• Planning effective recruitment campaigns to source the right candidates.• Research recruitment strategies to meet the recruitment objectives.• Assessing the employment requirements and providing support in human resource management plans.• Experienced in different HR functional areas such as recruitment & selection, employee relations, salary negotiations & benefits, induction & joining, and MIS/Reporting.• Conduct market mapping for critical positions, and develop competitive intelligence on key talent in competitor companies.• Responsible for sourcing profiles from job portals/social media. • Experience in active and passive sourcing. • Handling contract, contract-to-hire, and permanent opportunities.• Supported VMS accounts/clients and supported high-volume IT jobs.• Well-versed in other networks like LinkedIn, Google, and generating databases.• Worked on job boards like Dice, Monster, CareerBuilder, ZipRecruiter, Active Hire, Indeed, LinkedIn, Ladder, and other US job portals.• Strong experience and knowledge of US Tax Terms.• Placed high-end technical professionals in the area of the Information Technology industry in full-time positions. • Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking, and other strategies

• Managing the entire life cycle of the recruitment process for clients in the US.• End to End recruitment - requirement analysis, sourcing, screening, scheduling, interviewing, negotiation, offer management, on-board activities.• Planning and implementing an effective recruitment strategy to achieve organizational goals and objectives.• Managing the recruitment lifecycle and the human resource department in developing organizational policies and guidelines.• Planning effective recruitment campaigns to source the right candidates.• Researching recruitment strategies to meet the recruitment objectives.• Assessing the employment requirements and providing support in human resource management plans.• Experienced in different HR functional areas such as recruitment & selection, employee relations, salary negotiations & benefits, induction & joining, and MIS/Reporting.• Conduct market mapping for critical positions, and develop competitive intelligence on key talent in competitor companies.• Responsible for sourcing profiles from job portals/social media. • Experience in active and passive sourcing. • Handling Contract, Contract-To-Hire, and Permanent opportunities.• Supported VMS accounts/clients and supported high-volume IT jobs.• Well-versed in other networks like LinkedIn, Google, and generating databases.• Worked on job boards like Dice, Monster, CareerBuilder, ZipRecruiter, Active Hire, Indeed, LinkedIn, Ladder, and other US job portals.• Strong experience and knowledge of US Tax Terms.

• Partner with business & TA leaders to understand the hiring needs.• Discuss and agree on the skill requirement & selection process.• Hands-on expertise in end-to-end recruitment, stakeholder management, vendor management, client management, salary negotiations, and onboarding.• Hands-on experience in recruitment and sourcing across verticals through job portals, social networking, headhunting, cold calling, social media, job board advertising, and referral networks internal/external.• Devise and carry out a targeted research strategy through research, and market insights to enable talent decisions.• Present shortlisted candidates and provide detailed profile summaries.• Influence candidates & business stakeholders through your understanding of the organization.• Responsible for ensuring process adherence and compliance.• Oversee and drive decisions regarding Executive/Leadership hiring, and strategic recruiting.• An integrated approach to social media recruiting, talent branding, strategic networking, and referral communities to attract candidates for key positions.• Extensive experience in partnering with business unit leaders and stakeholders to create scalable and executable recruiting strategies.• Manage the selection process to ensure the best candidate experience.• Create compelling offer proposals & explain the compensation & benefits to candidates.• Manage post-offer candidate engagement to ensure seamless onboarding.• Contribute to the various talent acquisition initiative & programs.• Build & maintain a network of potential candidates through proactive market research.

• Understand the technical requirements and submit consultants’ profiles on time.• Dealing W2/C2C with U.S. Citizens, Green Card Holders, H1B, EAD, OPT, TN1/2 candidates on daily requirements.• Hands-on experience working with direct clients.• Proficient in recruiting techniques like head hunting, calling, networking sites, referrals, and internet-based recruiting tools. • Develop an action plan for recruiting the best fit for the organization. • Procure people for different IT Requirements.• Having good negotiating skills in finalizing rates/salary.• Gaining experience in hiring all levels of technical candidates.• Working as a team player, screening, maintaining & building the candidate database.

• Handled and managed the complete center from new batch allocation and launching of batch coordinating with the faculty.• Even counseled the walk-in students and working professionals helping them with the right technical course and its prospects in the corporate world.• Looked after the marketing and sales of all the technical courses with the sales team and increased the center revenue month after month.• Created new business opportunities through warm calling, referrals, industry networking, cross-selling, strategic research, and success stories.• Develop the business plan and execute the growth strategy.• Manage end-to-end revenue delivery as per the assigned target.• Cost-efficient customer acquisition and ensuring a high volume of daily transactions.• Collaborate and provide support to other functional teams to achieve center objectives.• Providing necessary training to the sales force on product knowledge, customer dealing, and handling.• Define, track and improve key metrics. Collate and analyze key daily/weekly/monthly data on various performance parameters and report key findings.• Generate new product ideas, and enhancements to existing products and collate requests from both internal and external requestors.• Undertake market research and be an expert concerning the competition.• Research the market and analyze data to provide insights and determine subscriber trends.• Devise long-term development strategies for category growth.• Understanding business requirements and developing them as per market requirements and the center's growth.

• Utilize technical ability to prioritize support issues and respond appropriately to multiple critical situations.• Manage difficult customer issues effectively and professionally, seeking help from management, as appropriate.• Troubleshoot, analyze and solve complex customer issues utilizing documentation, knowledge base, bug tracking system, and support staff.• Replicating customer scenarios for configuration/environmental solutions and/or readying the issue for engineering review.• Provide technical expertise to conduct specific performance or functional tests associated with resolving issues regarding any software applications.• Provide network and connectivity troubleshooting; imaging, configuring and deploying Windows machines.• Acquire and test information systems to verify functionality and compatibility with existing organizational hardware and software.• Educating and training users on new technology solutions, mostly after rolling out a new software/system.• Helping remote users with their issues logging in to the VPN or their computers• Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations.• Diagnosing desktops, applications, networking TCP/IP, routing, subnetting and infrastructure issues.• Troubleshoot PC’s(win XP,win7,win8,win8.1), Desktop and Laptop hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)• Recommended hardware and software solutions and upgraded using established processes.• Maintained log of all problems detected and system backups.

• A customer service representative with vast experience in blended processes (voice & non-voice) handled customer issues through phone calls, chat support, and email support.• Interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.• Provide professional and courteous assistance in daily business interactions with customers.• Provide high-quality and timely interaction with customers to contribute to a best-in-class customer experience.• Establish and maintain good rapport with customers by using positive language and anticipating their needs.• Ability to maintain a calm and polite manner in stressful situations.• Cooperated with customers and management to resolve any issues that may arise.• Demonstrates dependability and accountability for own performance and supports the team in achieving targets.• Participated in training opportunities provided by the organization or by outside entities.• Familiarity with customer relationship management (CRM) software.• Excellent organizational and multitasking skills.

• Handling all the Key-Retail high footfall stores across Mumbai like Planet-M, Crossword, Life Style, Pantaloons, Rhythm House, Oxford Book Store, etc.• Handling all the distributors in Maharashtra in terms of sales and stocking and as well looking after the retail stores in all the cities.• Highly motivated and target driven with a proven track record in sales.• Excellent selling, negotiation, and communication skills.• Prioritizing, time management, and organizational skills.• Relationship management skills and openness to feedback.• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.• Expedite the resolution of customer problems and complaints to maximize satisfaction.• Achieve agreed upon sales targets and outcomes within the schedule.• Coordinate sales effort with team members and other departments.• Analyze the territory/market’s potential, track sales, and status reports.• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

• Assisted customers with product selection.• Handling all the international brands in perfumes like Azzaro, Burberrys, Escada, Nina Ricci, Ferrari, etc.• Worked at diffirent counters across Mumbai as in Shopper’s Stop, Akbarally’s, Crossroad, Amarsons, Pantaloons, etc.• Used to design promotions and events for the new launch perfumes and make them a success.• Managed stock, inventory, and sales pricing, stock rotation & optimization (to ensure optimal stock holding)• Ensured the company’s products are attractively displayed, properly priced, and labeled on shelves.• Carried out monthly inspections on pricing, merchandising, and benchmarking.• Reviewed merchandise movement & inspected the merchandise for quality and quantity.