-Provided technical support and troubleshooting for banking systems and applications, ensuring minimal disruption to operations.-Conducted QA testing and validation of software applications, aligning with operational needs and compliance standards.-Assisted in the implementation of IT solutions, optimizing workflow processes, and enhancing integration with banking operations.-Managed and resolved IT support requests using the TAIGA ticketing system, ensuring timely issue resolution… Show more -Provided technical support and troubleshooting for banking systems and applications, ensuring minimal disruption to operations.-Conducted QA testing and validation of software applications, aligning with operational needs and compliance standards.-Assisted in the implementation of IT solutions, optimizing workflow processes, and enhancing integration with banking operations.-Managed and resolved IT support requests using the TAIGA ticketing system, ensuring timely issue resolution within SLA requirements-Collaborated with teams and vendors on network upgrades, software updates, and security enhancements to maintain compliance with industry standards. Show less

-Orchestrated customer service initiatives, increasing client satisfaction by implementing personalized financial solutions and promptly resolving inquiries.-Managed and mitigated risks, ensuring compliance with evolving regulations and internal policies, while fostering a results-oriented culture.-Led cross-functional teams in executing strategic process improvements, resulting in increased operational efficiency and effective communication across departments.-Integrated IT… Show more -Orchestrated customer service initiatives, increasing client satisfaction by implementing personalized financial solutions and promptly resolving inquiries.-Managed and mitigated risks, ensuring compliance with evolving regulations and internal policies, while fostering a results-oriented culture.-Led cross-functional teams in executing strategic process improvements, resulting in increased operational efficiency and effective communication across departments.-Integrated IT solutions to streamline operations, enhancing workflow and bridging communication gaps between IT and banking departments.-Supported system upgrades and maintained awareness of emerging technologies to ensure continuous operational improvements.-Provided exceptional customer service, addressing inquiries and resolving issues quickly to maintain high standards of client satisfaction Show less

- Install, configure, and maintain telecommunications equipment, including switches, routers, and transmission gear.- Conduct site surveys to assess network infrastructure, identify issues, and suggest improvements.- Troubleshoot and diagnose network connectivity problems and equipment malfunctions.Collaborate with cross-functional teams to implement telecommunication projects, provide technical support to customers, and document network configurations and procedures.

- Completed a dynamic and enriching three-month internship at AirBlue.- During this tenure, I actively contributed to Board the customer to their respected flights. - Gained valuable insights into Aviation industry.

- Supported the Technology Planning team as an intern, conducting research and analysis to contribute insights for the development of strategic plans in the telecommunications industry.- Assisted in the preparation of technology roadmaps and reports, gaining exposure to the planning and implementation processes within the telecommunication sector.

During my internship at Pakistan International Airlines in the Engineering and Maintenance department, I had the valuable opportunity to contribute to various aspects of aircraft maintenance and engineering operations. I actively engaged in hands-on experiences and collaborated with seasoned professionals to enhance my understanding of the aviation industry.

As a Telecommunication Intern at the Pakistan Civil Aviation Authority, I actively contributed to the dynamic field of aviation communication technologies. Working within the Telecommunication department, I gained valuable insights into the critical role that communication systems play in ensuring the safety and efficiency of aviation operations.