• Developed and strengthened business partnerships at all levels.• Developed innovative sales and marketing strategies to facilitate business expansion.• Oversaw business-wide changes to modernize procedures and organization.• Directed technological improvements, reducing waste and business bottlenecks.• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.• Oversaw development of traditional and social media marketing campaigns to drive sales and customer engagement.• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coaching workers regarding processes and practices, and explaining expectations to employees.• Assisting other management team members in identifying trends and establishing call center goals.• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.

Provided front-end website development.Planned website development, converting mockups into usable web presence with HTML, CSS, JavaScript and JSON coding.Drafted customized layout and wireframes based on predetermined parameters and expectations.Assisted web presence planning, implementing changes and integrating requested elements to streamline business operations.Implemented website maintenance and content management.Collaborated with marketing department to determine organizational need and design pages to meet goals.Coded websites using HTML, CSS, JavaScript and jQuery languages.Developed functional digital design concepts across various platforms to strengthen company brand and identity.Designed and developed efficient and maintainable software according to business objectives and needs of various clients.

Arbel Medina Queens, N.Y. 11368 (929)283-8195 arbelmedina1991@gmail.com  LinkedIn URL https://www.linkedin.com/in/arbel-medina-b2b7b073SUMMARYUnited States Marine Corps Veteran, graduated from Software Guild hosted by Tech Hire Open Code LaGuardia Community College with experience developing full-stack web applications using Java, Spring Framework, SQL, HTML, CSS, and JavaScript. Fluent in English and Spanish. Seeking opportunities to leverage web development skills. Software Guild Tech Hire at LaGuardia Community College Long Island City, NYCoding Bootcamp in Java May 1, 2020• Course in Object-Oriented Programming and Database-Driven Web ApplicationsTECHNICAL SKILLS• Java • HTML/CSS/JavaScript • Spring MVC • Version Control (Git) • Python • Bootstrap Framework • Spring JDBC • Thymeleaf • SQL • jQuery • Spring Security • Microsoft Office Suite PROJECTS Software Guild Portfolio• DVD Library -DVD collection using CRUD methodologies, Spring MVC pattern and dependency injection• Vending Machine- Item Selection using CRUD methodologies, Spring, MVC, pattern and dependency injection• Guessing Game- Number Selection using CRUD methodologies, Postman Software, Spring, MVC, pattern and dependency injectionPROFESSIONAL DEVELOPMENTMeetups- Code Smith - JavaScript the Hard PartsMeetups- Code Smith – Html , CSS

Pat Cawley State Farm Queens, NY Sales Representative 2016 – 2019Serviced customers by taking payments and handling complex situations Sold insurance and financial services through needs based selling and fact findingRetained customers by performing Insurance and Financial ReviewsSchedule appointments with perspective clients and compliant with sales strategies to meet monthly quota Managed member’s insurance related needs in addition to accurately convey the insurance benefits to prospects Promoted Insurance and Financial services to many different areas in Queens and exceeded sales quota’s periodically Trained new members of the organization to assist in reaching their sales quotaProvided exceptional customer service, building relationships and efficiently meeting clients’ needs, while serving up to 50 customers daily in a fast-paced, high-volume environmentPerformed full range of detail-oriented duties, including cash handling, accurately recording transactions, and following all banking proceduresStrategically promoted financial products and services that fit clients’ needs Licensed Representative with Commercial Lines License