In my capacity as Operations Manager, I coordinated the successful launch of 10 KFC restaurants in Albania, meticulously aligning with franchisor-mandated standards and procedures. I orchestrated end-to-end management of operational processes, including supply chain logistics, quality assurance, and personnel training, all while leveraging my adeptness at merging local culture with international benchmarks to cultivate a winning company ethos. This strategic approach culminated in our market's consecutive recognition as the Central Eastern Europe region's top performer for two years (2018 & 2019), showcasing my prowess in driving operational excellence, fostering a high-performance environment, and elevating customer satisfaction within the dynamic quick-service restaurant sector.

Overseeing our Organic Farm, Winery, and Restaurant venture, I strategically orchestrated pre-opening initiatives and business strategies for our family enterprise. I facilitated comprehensive staff training, menu engineering, and established robust marketing and promotional protocols. Orchestrating daily operations, I managed personnel and equipment, skillfully harmonizing efficient workflows. Leveraging the remarkable revenue and positive feedback, I skillfully planned forthcoming investments, showcasing my ability to amalgamate entrepreneurial acumen and operational finesse into a successful and evolving endeavor.

I was the Director of Promotion & Marketing at the National Agency of Tourism in Albania from January 2012 to June 2013. I led a team of 8 people and managed the important work of promoting tourism. I organized 10 international tourism trade fairs in different countries, like ITB Berlin and WTM London, where we talked about tourism in Albania. I also talked to people about money and made sure everything was okay. One big achievement was planning the first-ever National Tourism and Agro Business trade fair in Albania to celebrate 100 years of independence in 2012. I worked together with the Ministries of Tourism and Agriculture to make it happen. It was a big success and showed that I'm good at planning and working with others.

3* Michelin Restaurant in Lausanne, Switzerland.