Arbie D. Email and Phone Number
As a dynamic and compassionate professional, I've thrived in environments that demand both emotional intelligence and technical acumen. My tenure at Career Karma was marked by a passion for community building and a commitment to excellence that was reflected in every role I undertook.Starting as a catalyst for community engagement, I displayed a strategic mindset, significantly increasing interaction among users and setting a high standard for content quality. My initiative and drive were evident as I successfully led efforts to elevate discussion post engagements, implemented new processes for showcasing student projects, and overhauled community management practices.Transitioning into leadership roles, my approach as a Response Team Manager highlighted my ability to foster teamwork and inspire excellence. As a servant leader, I valued daily interactions with my team, ensuring they felt supported and were equipped to create magical user experiences. My collaborative spirit shone as I worked with product development teams, contributing insights that led to impactful feature rollouts.As a Community Moderation and Safety Manager, I upheld the integrity of the platform, establishing a safe and engaging space for all users. My eye for detail and unwavering commitment to community guidelines ensured a trusted environment, while my quick response to technical issues demonstrated my reliability and problem-solving skills.In my most recent role as Head of Community Support and Live Room Events Manager, I embodied the spirit of a community champion. I welcomed and onboarded users with warmth, supported relationship building, and ensured the upholding of community standards. My skills in event management and logistics were pivotal in delivering seamless and engaging live events.Beyond my professional capabilities, I am a person of diverse interests and continuous growth. My connection with colleagues over shared passions, like anime, speaks to my ability to form genuine relationships and find common ground. As a team player and a lifelong learner, I bring a unique blend of empathy, enthusiasm, and strategic thinking to all my endeavors, always ready for the next challenge and opportunity to make a meaningful impact.
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Co-Founder And CeoBetteralternative OptimizationTaguig, Ncr, Ph -
Head Of Community Support And Live Room Events Manager (Yc W19)Career Karma Sep 2022 - Nov 2023San Francisco, California, United StatesWelcomes new users to the platform & manages onboardingSupports relationship building & engagement throughout communityEnsures Community Guidelines are upheld throughout the productHandles Community safety and bug reports working with Dev TeamSources special guest speakers for featured Live Audio Room EventsPrimary support for Live Audio Rooms, including scheduling, and reporting feedbackSupports Coaches with event logistics -
Community Moderation And Safety ManagerCareer Karma May 2022 - Sep 2022San Francisco, California, United States- Responsible for creating a safe and trustworthy community space. - Regularly review all community content (live room recordings, discussion posts) to ensure they abide by our community guidelines. Follow escalation process, if needed - Review published live room recordings for quality - using best practices as a guide. - Follow appropriate steps if recording is of poor quality or is in violation of our guidelines - Followup with Community team… Show more - Responsible for creating a safe and trustworthy community space. - Regularly review all community content (live room recordings, discussion posts) to ensure they abide by our community guidelines. Follow escalation process, if needed - Review published live room recordings for quality - using best practices as a guide. - Follow appropriate steps if recording is of poor quality or is in violation of our guidelines - Followup with Community team if events are not being properly recorded / published - Work with CMs & Product to keep track of quality recordings- Handle all reports submitted by members. Follow protocol should content need attention.- Create a new set of guideline for Discussion posts & how to handle- Respond to all questions filed through Community- Live Room Support: Act as primary backup support for our live events during off-hours and weekends- Event support: Assist in troubleshooting and reporting issues.- Act as primary contact for technical issues. - Discussion Board Support: Create promotional posts and assist in driving engagement for our Discussion Boards - Engagement - Reach out to Coaches to provide answers to Q&A posts - Promotion - Create promotional posts for VIP and AMA events.- Support sponsored partner blog content- Other Community Support Show less -
Response Team ManagerCareer Karma Jun 2021 - May 2022* Lead and develop Community Moderators to ensure that we provide assistance and help to users who wants to break into tech* Conduct daily check-ins and provide support to Community Moderators as a servant leader Provide coaching and feedback to community moderators to ensure excellence and provide a magical experience to our users* Create procedures and processes to improve engagement and quality* Review and moderate Community content and projects* Observe… Show more * Lead and develop Community Moderators to ensure that we provide assistance and help to users who wants to break into tech* Conduct daily check-ins and provide support to Community Moderators as a servant leader Provide coaching and feedback to community moderators to ensure excellence and provide a magical experience to our users* Create procedures and processes to improve engagement and quality* Review and moderate Community content and projects* Observe Live Audio Rooms and Events to provide assistance, report issues, and share insights to further improve performance* Work with product development teams to develop new features for products including ideation, requirements building, rollout, performance monitoring, and maintenance * Attend Mobile and Web sprint planning sessions every week to provide feedback and address existing issues that affects UX/UI and share ideas and insights to create new features or fix existing challengesRead and process incoming feedback that’s streaming in (from community members and cross-functional teams) * Identify trends in feedback and discuss with Head of Community and Product Managers* Brainstorm with the engineering team to determine what solutions address the user needs* Prototype solutions and ideas to validate whether they really address user needs Show less -
ManagerIqor Mar 2014 - Mar 2020
Frequently Asked Questions about Arbie D.
What company does Arbie D. work for?
Arbie D. works for Betteralternative Optimization
What is Arbie D.'s role at the current company?
Arbie D.'s current role is Co-Founder and CEO.
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