Arbi P. Email & Phone Number

Austin, Texas, United States

Houston, TX - Baltimore, MD - Austin, TX

• Verify domestic and international travel documents and issue tickets to approximately 250 passengers daily
• Empower team members to make decisions and follow all company protocols and processes
• Resolve disputes between team members and passengers; ensuring passenger satisfaction
• Educate passengers on all current travel regulations and restrictions in an empathetic and professional manner

Austin, Texas Metropolitan Area

• Customer facing position; processed all baggage and credit card transactions at kiosk and resolved kiosk disputes
• Queued customer lines to ensure maximum efficiency; ultimate, reduced customer time spent in lines
• Promoted and represented a culture of high-quality customer service

Austin, Texas Metropolitan Area

• Conducted business research to develop innovating advertising projects; helped increase advertising revenue from$300K to approximately $4M per year
• Trained and helped certify approximately 10 employees on vendor safety and OSHA requirements
• Managed staff, inventory (pre-plan, installation, maintenance, removal), budget, and vendor contracts; on-call 24/7
• Established and maintained 100-gigabyte Dropbox folder for transferal of images and videos
• Assessed and controlled project quality to ensure compliance as directed by the Department of Aviation
• Responsible for all indoor, outdoor, digital signage and A/V equipment installation and maintenance in Austin, Texasairport, including South terminal

• Contracted work in commercial digital signage installations, and project management
• Managed all facilities and maintenance projects at a private college preparatory school; ~200 students and staff
• Installed and troubleshoot digital and electronic components (i.e. Monitors, PCs, LED signage, Projectors, etc.)
• Maintained satisfactory compliance with code regulation and local requirements

Austin, Texas Metropolitan Area

• Managed and trained crew ranging from 15-60 university employees at any given time
• Supervised training of all personnel, planning of daily menus, preparation of food, and serving to customers
• Resolved disputes between clients and employees; guaranteeing high-quality customer service
• Negotiated contracts and agreements with vendors; maintained inventory needs, within budget limitations
• Conducted annual reviews, or as needed, of all employees, providing valuable feedback and recognition

Austin, Texas Metropolitan Area

• Led and delegated responsibilities to crew of 6-10 university employees
• Assisted with all merchandising, marketing, and other departments efforts
• Contributed to development of effective working relationships and positive work environment to motivate a diverse staff; ensured continued professional development of employees

Austin, Texas Area

• Managed maintenance projects for over 300 residential properties, involving over 30 contractors/vendors
• Processed invoices totaling up to $1.5M and ensured extensive documentation of all projects completed
• Supervised vendor assignments, work schedule, work quality and project sign-off process

Austin, Texas Area

• Managed team with over $2M in annual sales; conducted daily inventory and budget analysis to ensure profitability month-to-month
• Performed quarterly employee evaluations and workload audits of 10-15 employees
• Resolved all customer and employee disputes

Austin, Texas Metropolitan Area

• Provided administrative support; extensive use of office computers, copiers, scanners; filed, organized and composed documents for the department; maintained mail/copier room
• Triaged student inquiries and re-directed calls to appropriate departments and personnel
• Prepared and regularly updated call logs of approximately 30 calls per shift
• Maintained and prioritized confidentiality of information being transferred between UT Austin campus and surrounding areas

Associate'S Degree, Business Administration And Management, General

Radio And Television Broadcasting Technology/Technician

Radio And Television Broadcasting Technology/Technician