ORM | KRI | RCSA | UAM | INCIDENTS | PROCESS RE-ENGINEERING | AUDIT | COMPLIANCE | Fraud Investigation | Carry out liability branches onsite risk assessment, detailed walkthroughs of processes and systems to identify significant risks and control gaps. Review the existing operational processes with their system flow and accordingly identify the key risk areas for re-engineering the process with suggested measure controls and ensuring various operational challenges to be addressed. Review of the Root cause analysis of the findings of Internal audit / Risk Team observations / findings & work upon on the timely closure of compliance and quality adherence as well as working on the improvement plan for retail branch banking operations. Prepare organisation-wide risk library, Risk and control self-assessment (RCSA) checklist. Support & track progress of RCSA implementation. Devise Key Risk Indicators (KRIs) with assistance from Business & Functions; monitor and report KRI breach. Conduct review of the financial impact of operational risk incidents; identify root cause and share results of business impact analysis with management. Suggest plugging design/implementation gaps basis learnings from risk incidents.Work together with other organisational line of defence like Business Controllership, IT, Admin, HR, Compliance & Internal Audit etc to ensure risk profile of business is well within budgeted risk appetite.

Ensure Monitoring & Tracking for various aspects related to Operational Risk, Audit, Compliance & Service Quality (Onsite Branch Audit Reviews), Customer Due Diligence, Retail Banking Operations, Process Re-Engineering, BCP & Service Excellence (TAT&FTR) 1. Branch Onsite Surprise Process Reviews. 2. Compliance Surveillance Team. 3. Retail Branch Banking Operations. 4. Service Excellence. 5. Process Re Engineering. 6. Customer Due Diligence. 7. Transactions Monitoring. 8. Business Continuity Plan. 9. BCSBI & ISO Audits Provide Training & Support on various customer service Initiatives like TAT, FTR , NPS and Operations Process improvement support for the mapped set of branches in the cluster.

Risk, Branch Banking Operation, Audit Compliance, Customer Service (Query, Complaints), AML&KYC, Clearing, Backup BM, Branch Cross Sale, Gold Loan, authoriser, Team Handling.

Risk, Audit, Claims, Investigation, Operations.