Technology advisor interacting with the business and IT teams to provide recommendations for solutions and applications that support the requirements aligned to company standards. Help to assess ongoing projects during the year to ensure the best fit on the technology strategy which considers the digital transformation agenda for the company. Develop roadmaps for current applications which drives the application portfolio simplification. Architecture design for several key programs for Commercial, Marketing, HR, and Finance.

MOBILE OPERATOR (SAP Convergent Charging Implementation) SERVICE MANAGER. Leading the service introduction activities for SAPCC implementation. Furthermore, due to the project conditions (managed by the Spain office), developed resources in order to support the application from the local office.MOBILE OPERATOR (SIEBEL CRM Implementation)INTEGRATION FUNCTIONAL DESIGN LEAD. Leading the design team of all the interfaces part of the CRM Program scope, interacting with all Business and IT areas (sales, credit, fulfillment, customer operations, information technology, etc) to get all the information and rules required to interact with SIEBEL/CRM application with the boundary systems. AMS LEAD. As "CRM Operational Support Lead" role, I was in charge of all the design and operation model for all the production support activities for the CRM platform, including Siebel, OCH, OBIEE and SOA application. Managing a 25 direct teams members.TESTING SUPPORT LEAD. Leading a team 14 members team to support all the different D2D (dev. to dev.), E2E (end to end) and UAT (user acceptance test) testing phases as part of the CRM Program. Managing all defects created by the customer as part of the testing execution. Interacting with information technology and business areas to align all the expectations regarding the project scope vs. defects found.

Ensure optimal performance on IT applications in order to satisfy the company needs.In control of the TCO and life cycle of the IT applications Responsible to ensure the effective communication between the IT departments and business areas. In charge of the evaluation and analysis of products and technologies according to the business requirements. Vendor & suppliers contact for ITSolution Architect / ITIL Service Desk software implementationSolution Architect / Intelligent Network integration with CRM Technical Architect / CRM Siebel Upgrade & Tibco Implementation Solution Architect & Integration Lead / New Service Design & DeploymentBusiness Consultant / AMS Siebel Business Analyst & Developer / Data Migration for Billing & CRMBusiness Analyst & Developer / BSS Implementation (Siebel, Vitria, Kenan)

Design and develop IT applications based on web interface and working on projects for different companies like Femsa and Nemak.

Support and development for information technology applications.

In charge of quality assurance department for a TV electronic component production.