• Network support specialist that installed the hardware for LAN’s in the existing and expanding business centers.• Computer repair technician for corporate workstations and corporate servers; furthermore, an integration team member for software upgrades and maintenance. The software supported includes picture archiving and communication system (PACS), Intelerad, Inteleris, Infinitt and Powerscribe 360. In addition, provided interface support for front desk personal, radiologist, referring physicians, schedulers, and technologists.• Improve corporate operations with hardware implementation, such as a new fax server and redundancy plan to avoid revenue losses.• Support technicians for General Electric, which includes the magnetic resonance imaging (MRI), the positron emission tomography (PET), the computed axial tomography (CAT), the digital mammography, and the ultrasound medical equipment.

•Insurance broker representing Annuity and Life policies for diabetic and impaired consumers.•Active member with A.M. Best, a worldwide insurance-rating and information agency.•Marketing lead generating tools, such as websites, information brochures to mailing lists and local bulletin posts.•Associated with many financial secured insurance companies including the American National Insurance Company, Baltimore Life, Governmental Personnel Mutual Life, Monumental Life and Royal Neighbors of America. •Licenses in the state of Florida for insurance claims, for life including variable annuities and for health insurance.

•Managed timesheets, invoices and educated the contracted personal on group medical health care policy.•Consulted with Human Resource Department on the annual health and retirement plans. •Well trained in Homeland Security system for employees by using E-Verification for US Citizenship.•Increased candidate database for welders, ship fitters, electricians, painters and top secret personal; by the use of internet and local newspapers. •Built a strong relationship with new and existing customers that included BP, Danos & Curole and O’Brian staffing company. I was part of the leading team fighting the oil spill in Venice, LA; it manned over 500 employees and coordinated all thirteen shrimp boat skimmer Task Forces. The project generated over $4.5 million in revenue sales for 2010.•Conducted the desktop and server installations for the hardware and the software systems. The responsibilities included troubleshooting, replacements and upgrade for various computers and the IBM Virtual Servers. In addition to the duties of the servers were daily backups, imaging, reloads and network connections. Then administrated the company active directory for all users and recorded the company assets per employee. Finally utilized Numara Track-It 8.0 Problem Management System to manage service requests from branch offices and remote users. •Managed Verizon Wireless account for the corporate business plan and services; including monthly budgeting, user trouble shooting, repairing and ordering equipment. •Administrator for all recruiting websites, such as Monster.com to increase recruiting efforts for candidates in Force Protection, Northrop Grumman and TCOM LP accounts.

•Joined IBM in acquisition of Productivity Solutions Inc. of 2003.•As a remote telecommuting employee I design and implemented the data process to decrease shrinkage for worldwide retailers such as: A&P, BJ’s, Boots, Calgary Co-op, Carrefour, Coles Meyer, Food Lion, Giant Eagle, Giant Foods, Hannaford, Hudson Bay, K-Mart, Lowe’s Food, Spartan, Stop N Shop, Tesco, Wal-Mart, Weis, Whole Foods, and Winn Dixie. Then established and managed the enterprising Data Base Management System that compiled data for security; thereafter, completed a monthly statistical report. For these reasons it provided content for billable based services. •Integration responsibilities included participation in technical conferences to customers and establish a clear strategic focus. Then facilitate on-site technical support for the customer; meanwhile, develop and update multi-lingual program tools to support international accounts.

•Integration team leader for installation of the Self-Checkout Machines in grocery stores, such as A&P, Food Lion, Safeway and Winn-Dixie. The national integration project required improved guidelines for new installs at a reduced cost in labor. Then demonstrate high-levels of technical support in customer locations focusing on specific problematic solutions. •Supervised the help desk database by maintaining a streamlined work flow, supplying on-call support and submit weekly service reports. In addition to designing the Local Area Network (LAN) as a token ring for existing and future accounts.•Backup installation and field service engineer for Jacksonville, FL. The duties included mechanical maintenance for motors, belts and sensors; incidentally, included computer hardware updates and repairs.

•Integration team leader for Winn-Dixie point-of-sale (POS) retrofit project. The project estimated a reconfiguration and installation cost of $3 million included computer hardware swap-out, server upgrades and new token ring network connections. In the end the project was completed two months earlier than the contract end date. •Field technician for the state of Florida in Jacksonville, St. Augustine, MacClenny, Middleburg and South Georgia area. Service provided remote and on-site support for POS computer hardware that included printers, scales and other miscellaneous POS equipment; including the token ring network support on LAN/WAN products. •Inventory management for POS equipment worth $50k-$200k and accompanied a monthly accountable report.