Mohd Zamani Abdul Rahman Email & Phone Number

Malaysia

Malaysia

Remote

1. Doing a part time job as a freelancer in web hosting support specializing in Linux server2. Supporting Linux Apache MySQL PHP (LAMP) and Linux Nginx MySQL PHP (LEMP) stacks3. Assisting customer in solving the website issue related to IIS

1. Senior L3 Support for Dell’s internal application/tool. 2. Mentoring a new team member.3. Working with cross functional team to resolve any issue that requires others team engagement.4. Provides Level 3 support for the areas of tool administration, content updates, & messaging.5. Experience using database, network and application troubleshooting skills to complete request tasks, work and resolve tickets generated through automation and as assigned through the Service Now queue. 6. Understand and manages problems utilizing defined problem and change management policies and procedures according to ITIL framework.7. Provides point of contact for process and/or tool related questions or issues and facilitates process related meetings.8. Involves in Quarterly Deployment for the supported tool.9. Works closely with the engineer in resolving their opened issues related to the tool either face to face, Skype call or emails.10. PIC for deploying the systems in the data center for APCC regions not limited to Production systems but also Development and Staging systems.

Penang, Malaysia

L3 for Dell's application support.

Penang, Malaysia

1. Provides Level 3 support for the areas of tool administration, content updates, & messaging.2. Experience using database, network and application troubleshooting skills to complete request tasks, Resolve tickets generated through automation and as assigned through the BOLT queue. 3. Understand and manages problems utilizing defined problem and change management policies and procedures according to ITIL framework.4. Provides point of contact for process and/or tool related questions or issues and facilitates process related meetings.5. Collaborates with other team members to ensure consistency of service, adherence to standard processes, best practices and continuous improvement.6. Overall understanding of upstream/downstream applications/systems across enterprise that support area of responsibility7. Sets customer /business expectation from a tool requirements perspective8. Participates in the BRD discussions/reviews9. Reviews and implements UAT test plans

Penang, Malaysia

1. Supporting Web applications, users, and application 2. Providing support for Web systems worldwide for 24x7 availability to our customers3. Troubleshoot problems across different technology stacks - such as networking, databases,web/application servers, operating systems and applications to identify and correct operational4. Proposing and implementing enhancements to improve Web system performance and availability5. Adapting business requirements into system requirements and working as part of project teams to devise solutions to business goals6. Creating and maintaining system security and integrity controls7. Training domestic and international staff on system configuration, management, maintenance and troubleshooting

Kuala Lumpur, Malaysia

1. Responsible for systems administration for the group, including networks, applications and operating systems, which inclusive of implementation, configuration, troubleshooting, security, and usage monitoring2. Perform systems (Linux & Windows platform) installation and setup, systems monitoring, system performance tuning and system resources3. Responsible for administering and maintaining the systems / servers to support the business operations and end users4. Assist to troubleshoot and provide users with technical support on both hardware and software5. Provide support to our end users via phone and ticketing system6. Monitoring servers and network in different data centers7. Troubleshoot the servers at the Data Center if needed 8. Provide second level technical support to the customer 9. Do the escalation support tickets from the Shift Lead, Customer Care and Shift Support10. Troubleshoot email issues (Exim, Postfix, Smartermail, Mailenable) 11. Troubleshoot website issues (Apache, IIS) 12. Troubleshoot database issues (MySQL, MSSQL)13. Assists and guide team member to solve the issue.

1. To assists clients who have a problem with something that related to the computer.2. Installation software like anti virus and programs3. Deliver hardware and provide simple training on how to use it (eg: Printer, Scanner)