Tiago Arcanjo Email & Phone Number

São Paulo, Brazil

- Environment monitoring observing operation-related events including performance metrics such as response time, SLA, API performance, alerts, incidents, among others;- Monitoring business rules with the regulator (Central Bank of Brazil);- Troubleshooting and analyzing issues, deviations, and solutions, seeking continuous improvement in internal systems together with the technology team;- Creating SQL Queryes to solve business problems;- Creating scripts in JavaScript +… Show more - Environment monitoring observing operation-related events including performance metrics such as response time, SLA, API performance, alerts, incidents, among others;- Monitoring business rules with the regulator (Central Bank of Brazil);- Troubleshooting and analyzing issues, deviations, and solutions, seeking continuous improvement in internal systems together with the technology team;- Creating SQL Queryes to solve business problems;- Creating scripts in JavaScript + TypeScript +NodeJS to solve problems; - Creating dashboards for internal business areas in order to optimize processes and monitor business rules;- Training for staff on technologies used and regulations;- Software testing in a staging environment;- Providing support to B2B and B2C customers;- Implementation, onboarding, and go-live of new clients.- Meetings with internal and external clients to survey needs and specify projects.Results:- Workflow optimization and significant performance improvement of the team through the creation of tools like dashboards, SQL Queryes, and scripts used in daily operations.- Developing and delivering training to the team in line with their needs.- Development of internal documentation describing the product and operation;- Improvement and review of monitoring processes through weekly follow-up meetings with the technology team;- Improvement and specialization in the process of investigating problems and incidents, documenting occurrences, coordinating the solution with the technology team;- Knowledge about Brazilian instant payments system (PIX), complete technical documentation, including message flows, technical standards, regulations and resolutions related to the product.ISO 20022 | InstantPayments | FinTech | Troubleshooting Show less

São Paulo, Brasil

- Environment monitoring observing operation-related events including performance metrics such as response time, SLA, API performance, alerts, incidents, among others;- Monitoring business rules with the regulator (Central Bank of Brazil);- Troubleshooting and analyzing issues, deviations, and solutions, seeking continuous improvement in internal systems together with the technology team;- Creating SQL Queryes to solve business problems;- Creating scripts in JavaScript +… Show more - Environment monitoring observing operation-related events including performance metrics such as response time, SLA, API performance, alerts, incidents, among others;- Monitoring business rules with the regulator (Central Bank of Brazil);- Troubleshooting and analyzing issues, deviations, and solutions, seeking continuous improvement in internal systems together with the technology team;- Creating SQL Queryes to solve business problems;- Creating scripts in JavaScript + TypeScript +NodeJS to solve problems; - Creating dashboards for internal business areas in order to optimize processes and monitor business rules;- Training for staff on technologies used and regulations;- Software testing in a staging environment;- Providing support to B2B and B2C customers;- Implementation, onboarding, and go-live of new clients.- Meetings with internal and external clients to survey needs and specify projects.Results:- Workflow optimization and significant performance improvement of the team through the creation of tools like dashboards, SQL Queryes, and scripts used in daily operations.- Developing and delivering training to the team in line with their needs.- Development of internal documentation describing the product and operation;- Improvement and review of monitoring processes through weekly follow-up meetings with the technology team;- Improvement and specialization in the process of investigating problems and incidents, documenting occurrences, coordinating the solution with the technology team;- Knowledge about Brazilian instant payments system (PIX), complete technical documentation, including message flows, technical standards, regulations and resolutions related to the product.ISO 20022 | InstantPayments | FinTech | Troubleshooting Show less

Ipatinga (Usiminas, Usiminas Mecânica, Fundação São Francisco Xavier)

- Support for internal customers and business partners in steelworks, hospitals and schools;- Support for VIP audience including directors and foreign audience;- Hardware maintenance, software installation and configuration;- Deep investigation of incidents and deviations including detailed analysis of logs;- Hardware and software inventory;- Execution of technology projects to support the business;- Preparation of reports, measurement of indicators, review, analysis and… Show more - Support for internal customers and business partners in steelworks, hospitals and schools;- Support for VIP audience including directors and foreign audience;- Hardware maintenance, software installation and configuration;- Deep investigation of incidents and deviations including detailed analysis of logs;- Hardware and software inventory;- Execution of technology projects to support the business;- Preparation of reports, measurement of indicators, review, analysis and elaboration of processes and procedures.Results:- Creation of a weekly follow-up meeting together with the client's technology management, giving greater visibility to the activities carried out and negotiating priorities, including efficient management of resources and staff;- Organization of equipment inventory, laboratories and team service rooms;- Recovery of damaged equipment and replenishment of stock;- Survey and identification of assets available in the department;- Execution of IT equipment inventory of the serviced units, ensuring delivery with accuracy and attention to the required details;- Execution of the rollout project with maximum attention to detail including guarantee of availability in a hospital environment. Show less

Ipatinga (Usiminas Mecânica)

- Support for internal customers and business partners in the steel industry;- Support for VIP audience including directors and foreign audience;- Hardware maintenance, software installation and configuration;Results:- Organization of the stock of technology equipment, laboratories and management rooms;- Recovery of damaged equipment and replenishment of stock;- Survey and identification of assets available in the department;- Execution of a rollout project in a… Show more - Support for internal customers and business partners in the steel industry;- Support for VIP audience including directors and foreign audience;- Hardware maintenance, software installation and configuration;Results:- Organization of the stock of technology equipment, laboratories and management rooms;- Recovery of damaged equipment and replenishment of stock;- Survey and identification of assets available in the department;- Execution of a rollout project in a steelmaking environment with maximum attention to detail, prioritizing guarantee of availability; Show less

Ipatinga, Minas Gerais, Brasil

- Coordination and development of a technology workshop for underprivileged Children and teens of the Child Labor Eradication Program (PETI);- Teaching classes to project students.Results:- Review of equipment and materials used in the project to teach technology to children and adolescents;- Reactivation of the project- Integration and socialization with the students of the project in order to understand their reality and create a bond providing growth.* Closing… Show more - Coordination and development of a technology workshop for underprivileged Children and teens of the Child Labor Eradication Program (PETI);- Teaching classes to project students.Results:- Review of equipment and materials used in the project to teach technology to children and adolescents;- Reactivation of the project- Integration and socialization with the students of the project in order to understand their reality and create a bond providing growth.* Closing of activities with the end of the project by the City Hall. Show less

Ipatinga, Minas Gerais, Brasil

- Support to internal and external customers of the City Hall;- Support and monitoring of meetings of the mayor of the city in order to guarantee technology availability;- Hardware maintenance, software installation and configuration;- Monitoring of meetings and events;- Financial audit;- Elaboration of letters and regulatory documents;- Support for activities inherent to the Municipal Council for Children and teens in the city, including monitoring of… Show more - Support to internal and external customers of the City Hall;- Support and monitoring of meetings of the mayor of the city in order to guarantee technology availability;- Hardware maintenance, software installation and configuration;- Monitoring of meetings and events;- Financial audit;- Elaboration of letters and regulatory documents;- Support for activities inherent to the Municipal Council for Children and teens in the city, including monitoring of events.Results:- Review and organization of inventory and technology management laboratory;- Reconfiguration and alignment of equipment to business needs;- Participation in meetings and events related to the business areas in order to guarantee technology availability. Show less

Bacharelado, Analista De Sistemas

Técnico Em Informática Industrial, Information Technology