Helpdesk support working in a windows environment. Provide support for web application changes using HTML, CSS, a little bit of JS, ASP.NET, C# and a content management system. Responsible for Office 365 administration and user management.Remote monitoring, management and support of Windows workstations and Azure hosted services.

Carrier Solutions (CS) Level 2 software support analyst within the Support department of Optiva working in a crossplatform environment (Oracle, Solaris, Linux, Windows). Deals with escalations relating to Carrier Solutions and GOLD products; which covers various technologies and business processes.

Prologic Level 2 software support analyst within the Support department of Versata Inc. working in a cross platform environment (Oracle, Unix, Linux, Windows). Deals with escalations relating to the Prologic CIMS fashion and lifestyle solution; which covers various technologies and business processes.

Prologic consultant within the consulting department of Versata Inc. working in a cross platform environment (Oracle, Unix, Linux, Windows). Provide technical assistance and guidance to internal support and development teams.

Remote monitoring, management and support of Windows/Linux workstations and servers. Working in various operating systems consist of Windows Server 2003-2012, Windows, XP, 7, 8, (x)Ubuntu; networks contain Cisco, HP, Sonicwall, and other devices. Utilize a centrally managed endpoint security package, various image and cloud based backup solutions.

ACCOMPLISHMENTS:- Migration of Lotus Notes quality management systems documents to Microsoft SharePoint.- Develop and deployment of Microsoft SharePoint customized workflow notification to various lists and libraries.- Develop asset management using MS SharePoint customized list and workflow notification.- Conversion of several physical servers to virtual machine using VMware converter.- Setup and deployment of VMware ESX 3.5 hosting various converted VM such as timekeeping and door access control server, Backup DHCP, Domino server, IIS, SQL 2000 and SunSystems 4 Financial.- Rehabilitation of data center structured cabling open bay racks and server's data cabinets.- Rehabilitation of corporate structured voice and data cabling including backbones.- Setup and deployment of IBM storage systems.- Replacement of old MS Windows Server 2000 and 2003 servers to MS Windows server 2008 R2- Setup and deployment of SunSystems 5 Financial server with MS SQL 2008 R2.- Setup and deployment of corporate MS FTP server.- Setup and deployment of MS Windows Server 2008 R2 DHCP, Remote Desktop Host and Remote Desktop Licensing server.- Created various scheduled automation basic batch and MS SQL scripts.- Setup and deployment of Zabbix VM for network monitoring.- Migration of IT helpdesk ticketing system from custom Lotus Notes database application to Service Desk Plus.- Technical assistance on various laboratory equipment interfacing to LIMS using serial cable and basic VB scripts.- Setup and deployment of 3rd party vendor corporate VPN for mobile users and remote sites.- Implementation of corporate simple VLAN using 3com managed switch.- Technical assistance on the implementation of various corporate systems such as Purchasing, Sales Order and Invoicing.- Revision of various ISO 9001 quality systems documents.- Act as auditor on monthly internal KPI audit for IT data center.- Supervision and implementation of Cisco Unified Communication IPPBX

Prologic SunSystems Vision support analyst within the Support department of Versata Inc. working in a cross platform environment (Oracle, Unix, Linux, Windows). Deals with escalations relating to SunSystems 4 and Vision QA XL issues.

ACCOMPLISHMENTS:- Created and publish the very first corporate website.- Implementation of corporate LAN, internet access and firewall.- Implementation of hosted corporate email using Google apps.RESPONSIBILITIES:- Perform installation and configuration of operating systems and applications.- Provide direct technical support to all company employees.- Provide telephone support and remote assistance.- Escalation to 3rd party provider.- Updates and maintenance of corporate website.- Assistance during installation of client provided software & hardware.- Assessment and recommendations.

ACCOMPLISHMENTS:- Created and publish the very first corporate website.- Implement corporate LAN, internet access and firewall.- Implement corporate computer and user policy using AD and GPO.RESPONSIBILITIES:- Windows Domain Controller and Active Directory management.- Administration and maintenance of corporate infrastructure, including LAN and WAN, internet access, email, firewall.- Perform regular server backup.- User and mailbox management of hosted email server.- Setup, configuration and maintenance of server, PC, printers, networking and other IT equipment.- Perform installation and configuration of operating systems and applications.- Provide direct technical support to all company employees.- Provide telephone support and remote assistance.- Perform hardware and software asset management.- Escalation to 3rd party provider.- Updates and maintenance of corporate website.