Arceeb Moughal Email & Phone Number

Newton Mearns, GB

Supporting Serco Customer Services division in new business opportunities across public sectorSolution lead across all Customer Service dealsSecured multi-million pound deal with strategic government clientProposition development and redefining go to market strategyBusiness development and market shapingCommercial support on complex Government deals

Large scale infrastructure managing agent, across UK, Europe and Middle East. Delivering telecoms, utilities and renewables based solutions.

Glasgow, United Kingdom

After almost 20 years in the BPO industry I have decided to start a business to support one of the most important things our industry needs - Relationships. Empowero is a progressive consultancy enabling businesses to generate value from relationships.Our WhyTo Help Connect People, so that we can all improve together.Our VisionTo be the best at delivering.

Redesigned internal finance function and supported first external auditDesigned and delivered end to end appointment booking services offshore for ECO 3Delivered back office submission, administration and compliance functions offshoreEstablished partnership and channel model for able to pay and non Eco revenuesDesigned and delivered lead generation model.

Ireland

Responsible for the end to end design of a Customer Care function to support INMs (Ireland’s largest Newspaper Group) users and subscribers.Designed all user journey maps, internal workflow processes, escalations paths. Created a Business Requirements detailing all People / Process / Technology requirements. Conducted a RFP process for selection of a CRM.

Malmo, Sweden

Part of a project that delivered a Global Operating Model redesign for one of the worlds largest retailers.Designed a Global Organisational design to accommodate over 9000 staff across 40 locations worldwide.Detailed a organisational structure for global / regional / satellite teams including job descriptions, span of controls / tasks and accountabilities.

Glasgow, United Kingdom

Responsible for growth through new client wins. Led all sales, marketing, bid, solution development and implementation teams.Delivered Kura’s largest client win worth of £100m TCV. Successfully won business across new verticals for Kura in Retail and Telecoms.Placed Kura on the Crown Commercial Services Contact Centre Framework worth £2bn - one of only 8.

Responsible for new business and existing client growth across RESPONSE. Led sales, marketing, solution development, bid management, project management, Six Sigma Continuous Improvement Team and Relationship Managers.Successfully delivered business rebrand from RESPONSE to Kura post MBO.Client wins across Insurance, Business Services and Public Sector. Led.

Glasgow, United Kingdom

Glasgow, United Kingdom