An ambitious and forward thinking Commercial Leader, who delivers great commercial outcomes through people. Passionate about learning and self-development and views success through developing others achieve their true potential. Experienced in developing market propositions, business wide commercial strategies and generating significant growth through new and existing client relationships. Believes in ‘same side of the table’ negotiating and achieving the best outcome for all parties. Deep experience in designing customer centric solutions, using enabling technologies to deliver differentiated service propositions. Empowero is a progressive progressive customer management and contact centre consultancy enabling businesses to generate value for their relationships with their customers, partners and employees.Our WhyTo help connect people, so that we can all improve together.Our VisionTo be the best at delivering long term relationships and solutions that deliver business, customer and employee success.SpecialismSolution designBPO strategy and contact centre outsourcingTarget Operating Model designCommercial modelling Contract and SLA designRelationship Management modelBusiness DevelopmentProposition development