Spearhead management of an existing client portfolio, ensuring continuity and satisfaction in client engagements.> Strategic Partnerships: Forge and nurture strategic partnerships with key clients, aligning with their objectives to foster long-term business growth and collaboration.> Portfolio Management: Champion the retention and expansion of the business portfolio through targeted strategies, securing Protegrity's position as a trusted advisor in data security solutions.> Client Sales: Lead upselling and cross-selling efforts, identifying and capitalizing on opportunities to enhance client value through Protegrity's advanced product suite.> Client Satisfaction: Deliver client education on the latest products and features to enhance client understanding, satisfaction, and loyalty. > Relationship Management: Establish and maintain robust client relationships, serving as the primary point of contact and trusted advisor in data protection strategies.> Negotiation: Execute high-stakes contract negotiations, ensuring favorable terms that reflect client needs and company objectives.> Opportunity Identification: Perform comprehensive quarterly business reviews with clients, assessing performance and identifying areas for growth and improvement.Highlights:*Exceeded annual sales targets by achieving 195% of the assigned quota in 2023, demonstrating exceptional sales acumen and strategic execution.*Attained the #2 ranking among all account managers globally, reflecting outstanding performance in client management and business development.*Secured the largest single contract upsell in Protegrity's history, setting a new benchmark for sales excellence and strategic account growth.

Cultivated and sustained strong relationships with a diverse client base, ensuring high levels of satisfaction and loyalty.> Portfolio Management: Oversaw a substantial portfolio, driving over $18M in annual revenue, demonstrating exceptional account management and growth capabilities.> Team Leadership: Fostered synergies with sales teams to strategize and execute effective upselling and cross-selling initiatives, amplifying ICE product and service adoption.> Competitive Pricing: Instrumental in ensuring competitive pricing and alignment with market needs.> Key Performance Indicators: Surpassed key performance indicators and quotas consistently, reflecting outstanding performance in client management and business development.

Utilized a consultative sales approach to better serve customers on a global scale for various enterprise level IT consultative services. > Analytical

Supported sales operations and client care to provide an additional level of support, conducting proactive consultations to enhance experience for this managed services firm. > Client Services: Scheduled initial kickoff calls with Service Delivery, and oversaw incident management for key accounts; determined customers with high touch need and create a trigger as part of Client Care team to be proactive in communicating to customers with any open tickets. > Client Feedback: Created feedback loop with clients, rating engagement experience to properly adapt. > Leading Meetings: Established meetings with service delivery and procurement to review risk in forecasted orders.

Managed direct client relationships to enhance engagement and deliver brand performance. > Liaison: Liaised between client and internal teams, coordinating project management engagements. > Service Level Agreements: Ensured that all SLAs were met, facilitating integration processes with minimal disruption.

Oversaw client migration projects mandated due to exchange driven changes. > Relationship Management: Established/maintained key relationships with clients and internal cross-functional groups.> Issue Resolution: Served as escalation point of contact to ensure issue resolution for clients pre/post-sale.> Solutions Implementation: Coordinated resources and executed implementation of service solutions with multiple clients.