Arcell Mitchell Ii Email and Phone Number
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Over 10 years of technical experience working with Developers, Architects, and Technical Program Managers and more than 17 years of large-scale enterprise transformation experience. Expertise encompasses managing and scaling a global product across multiple geographies, time zones, and cultures. Skills include product design, data-driven decision-making, cross-team execution, and partnering with customers and PMs to ensure satisfaction.Notable:• Experienced in Cisco to Microsoft Teams migration, Microsoft Teams Architecture, deployment, and support.• +17 years of experience in technical pre-sales, consulting, and technology delivery.• Hands-on experience with enterprise Microsoft Teams Room Systems, M365, Dynamics 365, and Power Platform services.• Designed and Implemented Azure Virtual Networks ensuring optimal connectivity between on- premises and cloud resources.• + 15 years of experience in cloud, hybrid, and on-premises infrastructures, including architecture design, migrations, adherence to industry standards, and technology management.Professional CertificationsMicrosoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.Cisco Certified Internetwork Expert (CCIE) Collaboration written.Certified Cisco Network Professional (CCNP) CollaborationCertified Cisco Network Associate (CCNA) Voice Certified Cisco Network Associate (CCNA) Route & SwitchCertified Cisco Network Associate (CCNA) CollaborationSecurity ClearanceTS/SCITechnologyUnified Communications Design and Architecture, Customer Relationship Management, Application Analysis, Webex Calling, Microsoft Teams Collaboration, Globalized Dial Plans, CCNP Collaboration Certification, Cisco Video Infrastructure, Network Security and Implementation, Vendor Communication, Compliance Verification, Network Device Configuration, System Upgrades, Network Monitoring, Information Technology Consolidation, Layer 2 and Layer 3 Switching, LAN/WAN Technologies, Routing Protocol Proficiency
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Uc Solutions ArchitectAgile Practitioners, LlcAlexandria, Va, Us
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Uc Solutions ArchitectAgile Practitioners, Llc Aug 2023 - PresentDrives process improvement, delivers efficiency and provides specifications of existing UC architecture to which solutions are defined, managed, and delivered for DHS HQ. Lead the planning, securing, and forecasting of Enterprise UC initiatives globally. Leads the efforts required to solve for, architect, implement, and operate new UC solutions and technologies in the enterprise, andensure a collaborative environment is highly available and functions as a mission-critical service.• Manages and utilizes Unified Communication Audio, Video technologies, and Cisco Networking technologies.• Defines and creates a well-organized quality UC system architecture that will promote reliability and ease of maintenance.• Leads the integration and interoperability of UC with multiple applications and platforms.• Designs and implements monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.• Leads real-time assistance to UC Multimedia Operations staff and troubleshooting efforts in an on- demand function• Develops and maintains comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.• Provide training, webinars, and whitepapers as necessary to customers and on demand. Communicate proactively and effectively with customers. -
Uc Solutions ArchitectFcn Inc. Jul 2020 - Nov 2023Rockville, Md, UsDevelop optimization strategies and provide actionable recommendations to enhance performance. Offer expert technical support to customers, specializing in Cisco Collaboration product products. Address customer inquiries, troubleshoot issues, and ensure timely resolutions. Analyze customer systems and applications, identifying areas for improvement. Deliver high-quality services that propel customers towards their goals and objectives. • Achieved proficiency in business messaging and Microsoft Teams collaboration, contributing to a 25% increase in efficient virtual meetings. • Spearheaded a suite of unified communication applications, resulting in improvements for Microsoft O365, MS Teams voice and video (increased by 30%), Zoom Phone and Video Meetings, and Ribbon SBC. • Managed WebEx Meetings, WebEx Trainings, WebEx Events, and WebEx Video endpoints, achieving seamless SIP registration for Enterprise clients and integration with WebEx Teams. • Implemented and supported various Cisco voice technologies, including Communications Manager, Unity Connections, UCCX, WebEx Calling, and WebEx Contact Center, reducing technical issues by 20%. • Served as a valuable technical resource for the IT Service Desk, which improved first-call resolution rates; recommended process improvements for IT Service Desk and Operations, leading to a 10% increase in efficiency. • Leveraged Cisco's Cloud-Based Suite, including Webex Calling, Webex Calling Dedicated Instance, Control Hub, Hybrid Services, and Analytics, resulting in a 30% increase in customer satisfaction via enhanced communication capabilities. -
Subject Matter Expert 3 (Principle) Systems- VoipBase One Technologies Mar 2018 - Jul 2020UsLed engineering efforts for all UC infrastructure, encompassing Session Border Controllers, Voice Gateways, Voice Circuits (IP or TDM), and Cisco Telepresence Infrastructure. Administered Cisco Unified Communications Manager 11.x, Cisco Telepresence Server, Cisco Meeting Server 2.x, VCS(E), TMS, WebEx, Jabber 11.x, and Cisco WebEx Board. Utilized knowledge of Cisco IP Gateways, including Cisco 2900 knowledge, 3900, and 4000 UC routers. • Demonstrated knowledge of multi-cluster design for both ILS and SME dial plans; possessed expert working knowledge of Cisco JABBER across various platforms, including Windows, MAC, Android, iPad, and iPhone.• Implemented and supported Cisco voice technologies, including Communications Manager, Unity Connections, UCCX, WebEx, WebEx Calling, and WebEx Contact Center.• Developed a deep understanding of SIP and H323 and exhibited proficiency in VCS Control, VCS Expressway, Expressway-C, and Expressway-E, focusing on MRA/Jabber Guest functionality. • Managed Webex Meeting Center for Enterprise clients; utilized Spark Rooms (55 and 70), MX700, MX300, and MX800. -
Sr. Cisco Unified Communications AnalystViasat Inc. Oct 2017 - Apr 2018Carlsbad, Ca, UsSelected to coordinate call center technology, network optimization, PBX (Private Branch Exchange) Systems, ACD (Automatic Call Distributor) systems, Layer 2 switching, Layer 3 switching, and Routing Protocols. Demonstrated knowledge in IP Networking, enterprise voice solutions, VoIP technology, IPsec, TDM Voice, VoIP CPE, soft switches, Session Border Controllers, Routers, and Firewalls. Administered Cisco Unity Connection, Cisco Unified Presence, and Cisco Unified Contact Center Express.• Configured and maintained Cisco Voice Gateways, including PRI, CAS, FXO, and FXS gateways. Managed Expressway deployment and facilitated B2B communications.• Managed Telepresence infrastructure components, including TMS (Telepresence Management Suite), TMS-XE, Conductor, and Telepresence Servers. Administered MX, DX, and SX Video Endpoints.• Integrated call recording and contact center technologies effectively, resulting in a 20% increase in call quality and efficiency. Managed collaboration tools, including WebEx, Jabber, and Spark.• Utilized knowledge of Cisco Application Centric Infrastructure (ACI) to optimize network performance, achieving a 15% improvement in efficiency.• Demonstrated industry-standard knowledge of network services, including SNMP, RADIUS, spanning tree, vPC (Virtual Port Channel), and routing protocols and features, including OSPF, EIGRP, BGP, and HSRP. • Oversaw enterprise WAN connectivity technologies, including IPsec VPN, GRE, and MPLS, resulting in a 25% reduction in network downtime. -
Sr. Conferencing Systems EngineerServicenow – The Enterprise Cloud Company Nov 2016 - Oct 2017Santa Clara, Ca, UsDrove Cisco voice, video, and unified communications services. Participate in the analysis and diagnosis of highly complex voice and video issues. Plan and execute voice, video, and collaboration upgrade and migration activities. Support web technology integration with Cisco Telepresence endpoints.• Supported and configured Cisco VCS, TMS, Cisco Expressway (Core and Edge), and Telepresence endpoints, resulting in a 20% improvement in overall system reliability.• Resolved video and audio call routing issues and optimized call flow between SIP, H.323, and MS-SIP in a large-scale multi-vendor environment, ensuring uninterrupted communication services.• Revamped Cisco unified communications management infrastructure, encompassing Cisco Jabber and Jabber Mobile clients, leading to a 15% increase in communication efficiency.• Ascertained a comprehensive understanding of globalized +E.164 dial plans, showcasing expertise in configuring dial patterns and transform sets using regular expressions, contributing to a 30% reduction in call routing errors. -
Sr. Voip Network EngineerAtos It Solutions And Services A/S Aug 2015 - Nov 2016Taastrup, DkDesigned, installed, and tested a new Cisco VoIP implementation for the City of San Diego, encompassing over 20,000 phones. Employed Lync/Skype for Business, Microsoft Exchange, and Office 365 to enhance communication capabilities within the organization. Installed and configured essential components, including CUCM 11x, CUC 11x, CER 11x, and UCCX 10.6x, ensuring seamless integration with the existing infrastructure.• Attained CCNP Collaborations certification, affirming expertise in Cisco collaboration technologies.• Enhanced video communication capabilities by effectively managing Cisco Video Infrastructure, including Telepresence endpoints, VCS, TMS, Conductor, and WebEx.• Optimized server virtualization for communication services by implementing Cisco UCS C series servers, resulting in 30% improved resource utilization. • Achieved seamless voice communication by mastering IP Telephony protocols, including SIP, H323, and MGCP.• Improved call routing efficiency with the successful deployment of Cisco Voice gateways, resulting in a 20% increase in call reliability.• Boosted network routing efficiency with expert knowledge of Routing Protocols, including EIGRP, OSPF, BGP, and VRFs.• Led the implementation and testing of WAN, MAN, and LAN networks across four data centers, providing robust voice and data services connectivity.• Oversaw the configuration, diagnosis, repair, upgrade, and optimization of all VoIP, voicemail, PBX communication systems, collaboration tools, call center operations, and video conferencing to maintain peak performance and reliability
Arcell Mitchell Ii Skills
Arcell Mitchell Ii Education Details
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University Of PhoenixInformation Technology
Frequently Asked Questions about Arcell Mitchell Ii
What company does Arcell Mitchell Ii work for?
Arcell Mitchell Ii works for Agile Practitioners, Llc
What is Arcell Mitchell Ii's role at the current company?
Arcell Mitchell Ii's current role is UC Solutions Architect.
What is Arcell Mitchell Ii's email address?
Arcell Mitchell Ii's email address is ar****@****hoo.com
What is Arcell Mitchell Ii's direct phone number?
Arcell Mitchell Ii's direct phone number is +170232*****
What schools did Arcell Mitchell Ii attend?
Arcell Mitchell Ii attended University Of Phoenix.
What skills is Arcell Mitchell Ii known for?
Arcell Mitchell Ii has skills like Active Directory, Troubleshooting, Networking, Network Administration, Cisco Technologies, Switches, Cisco Systems Products, Ccna, Wide Area Network, Voice Over Ip, Data Center, Vmware.
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