Nelson Arce Email & Phone Number

New York, New York, United States

Created a luxury environment and exceeding expectations in all hospitality servicesApproached all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented mannerRespected the privacy, time and resources of each residentCommunicated resident concerns to property management and Related’s Corporate OfficeMonitored security systems and cameras, conduct inspections of the property and report any incidents or damages Maintained accurate records of incoming and outgoing packages and deliveriesMaintained accurate and complete shift notes and “pass-on” logs to ensure successful communication through shift changes

New York, New York, United States

Maintain the cleanliness of the lobby, hallways, elevators, common areas, and restrooms (mopped, swept, stripped/waxed/buffed floors, dusted, vacuumed and garbage removal)Light maintenance may be assignedProvided excellent customer service to residentsGeneral upkeep of the buildings and groundsSnow removal and landscapingMaintained all equipment and supplies in proper conditionSpecial projects as assigned

Brooklyn, New York, United States

Greeted, registered, and assigned rooms to guests of the hotel.Verified customers' credit, and establish how the customer will pay for the accommodation. Contacted housekeeping or maintenance staff when guests report a problem.Made and confirmed reservations.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts.Prepared and serve food and drink for the nightly social dinner.Called previous guests to ensure their satisfaction with their stay.

New York, New York, United States

Greeted, registered, and assigned rooms to guests of the hotel.Verified customers' credit, and established how the customer would pay for the accommodation.Contacted housekeeping or maintenance staff when guests report a problem.Made and confirmed reservations.Issued room keys and escort instructions to bellhops.Kept records of room availability and guests' accounts.Called previous guests to ensure their satisfaction with their stay.