Archa Raj is a Customer Service Executive at dnata logistics.
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Customer Service ExecutiveDnata LogisticsDubai, Ae -
Customer Service ExecutiveDnata Logistics Jan 2024 - PresentDubai, United Arab EmiratesOversee and manage all aspects of import and export operations, ensuring compliance with local regulations and international trade standards.Liaise with local authorities, such as Dubai Customs, Dubai Chambers, and Trade, to obtain necessary permits, licenses, and certifications.Collaborate with brokers and transportation companies to coordinate shipments, negotiate rates, and ensure timely delivery.Utilize ERP systems to streamline logistics processes and track shipments.Analyze data using MS Office to identify trends, optimize operations, and improve efficiency.Provide excellent customer service and support to both internal and external stakeholders.Develop and maintain strong relationships with suppliers, customers, and partners.Identify and implement process improvements to enhance operational efficiency and reduce costs. -
Customer Service ExecutiveConsolidated Shipping Group (Css Group) Mar 2017 - Dec 2022Dubai, United Arab EmiratesExperienced logistics coordinator with 4 years’ experience in logistics and supply chain management.Proficient in, Customs, transportation planning, and order fulfillment. Skilled in using logisticssoftware and tools to track shipments, analyze data, and optimize logistics operations. Proven abilityto work collaboratively with cross-functional teams to meet organizational goals.My Experience includes below Co-Ordination with Shipping to collect NOC.➢ Co-ordination with accounts team to process payments.➢ Arranging Cargo Transfer➢ Co-ordinate to arrange container from port to warehouse (via DP world portal)➢ Issuing Transhipment BOE: For transshipment Cargo➢ Communication with POL agents to solve any issues related to import Pre-Alert docs.➢ Communication with POL for any cargo or container damages or discrepancies.Arranging quotes for Enquires received from POL (overseas) agents.➢ Negotiating with pricing team to source best rates➢ Submit revised offer quickly of required and follow-up to secure nomination.➢ Once the nomination is confirmed, Co-ordinate with shipper to arrange the booking.➢ Cross check export documents and co-ordinate with internal ops team to clear customs➢ Co-ordinate with transport team to arrange cargo collection.➢ Co-ordinate for BL issuance and Sending Pre- Alert➢ Arrange timely invoicing and submissions.➢ Execute the DDU/DDP shipments upon arrival.
Archa Raj Education Details
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Computer Science -
Govt Hss AngadicalBiology/Biological Sciences, General -
Nss Ghs PandalamCbse
Frequently Asked Questions about Archa Raj
What company does Archa Raj work for?
Archa Raj works for Dnata Logistics
What is Archa Raj's role at the current company?
Archa Raj's current role is Customer Service Executive.
What schools did Archa Raj attend?
Archa Raj attended Younus College Of Engineering And Technology, Vadakkevila, Kollam, Govt Hss Angadical, Nss Ghs Pandalam.
Who are Archa Raj's colleagues?
Archa Raj's colleagues are David Moorcroft, Hiba Syed, Ravena Gomes, Syed Ali, Nishita Pattni, Rancy Jane Santiago, Daniel B..
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