Regional Services Manager - Upper North Island
CurrentCurrently as the Regional Services Manager (and the Auckland Regional Office Manager), reporting to the Executive General Manger, I lead a team of Service Delivery and Service Performance Managers. The team is the custodian of the National Grid, delivering reliable and resilient service to our connected customers in the Upper North Island region. The Upper North Island region spans from Taupo to the top of North Island.The team delivers the maintenance and operational work under Transpower’s Master Grid Services Contract with our Service Providers (Northpower and Omexom).As part of the Regional Services Manager role, I am accountable for the delivery of the maintenance programme (~$30M per year), management of the Service Delivery risks, the relationship with our Service Providers and the operational performance to meet the service levels agreed with our customers. We ensure continuous improvement in the delivery and maintenance of the grid safely and with minimal network interruption.