Entry/Junior Level IT Professional looking for the career opportunity. Keen to talk to recruiters, employers and organizations looking for a can-do and will team player- one that values collaboration to achieve deliverables within tight deadlines. Key things about me:- I possess the industry project experience working on Transport, Healthcare and Retail domain. I especially enjoy working on Web and Mobile Application projects, where I have achieved excellent results exceeding user expectations- I possess excellent qualifications, well complemented by key areas of expertise, my amazing aggregate grades underline my genuine interest in IT, business and analysis work- I have worked on different university projects Web & Digital Applications where I contributed my highly developed conceptual, analytical and influencing skills which helped achieve real productivity gains and cost reduction through the implementation of business systems improvement (continuous improvement) processes- I possess clear and effective oral and written English communication skills. My work history is a testimony to how well I've done working with different audiences to drive consensus, overcome barriers and residence and achieve deliverables. I possess excellent referees ready to vouch for meOverall, I come to the table with a fresh set of eyes, yet a proven track record working within different conditions, which adds a robust dimension to my ability to produce practical, yet innovative solutions. I am contactable any time via LinkedIn, E-mail and Mobile Phone
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Customer Service AssociateMufg Pension & Market Services Nov 2023 - PresentMelbourne, Victoria, Australia-Engage with members through inbound and outbound calls.-Actively listen to their needs and provide excellent customer service.-Ensure an outstanding experience for members.-Offer information related to superannuation products, services, and transactions.-Explain account details, benefits, and processes to members.-Take ownership of complex member queries.-Investigate thoroughly and provide solutions and Anticipate member needs. -
Customer Support AssociateTech Mahindra Aug 2022 - Jun 2024Melbourne, Victoria, Australia- Communicate with various Telstra clients and understand their Telecommunicationsaccount related issues and concerns.- Manage large amount of incoming phone calls and emails and raise, prioritize, logand monitor the issues regularly.- Assist customers by receiving inquiries regarding Telecommunications account,process inquiries in system such as NATMA,CAPTURE,SEIBLE and provide first call resolution atsupport level 1 and 2.- Collaborate with management to escalate and address customer inquiries/issues.- Troubleshoot the software and hardware failures and identify the network problemsrelated to NBN and mobile faults using Capture and Natama.- Perform necessary steps to meet customer needs and satisfaction and receiveconstant positive feedback from customers for the quality support and service.- Follow up with customers to verify optimal customer satisfaction following supportengagement and problem resolution using company’s CRM. -
Retail Store ManagerAmpol Australia Feb 2016 - Aug 2022Melbourne, Victoria, Australia- Communicated with various business stakeholders, understood the requirements andprovided end to end support and services.- Performed market research and competitive and detailed analysis on the itemoptions – to focus on key menu items that led to 20% increase of profitability.- Correctly performed data entry and managed weekly item stock control and order.- Correctly processed items and payments and effectively negotiated with distributorsthat led to cost reduction in bulk orders.- Used social media engagement, number of followers increased by 15%.- Engaged and motivated the team staff and staff turnover decreased by 35% in 2021.- Performed analysis and reported individual stores and reviewed KPI’s to measureeffectiveness and efficiency in scope process via STARBOS.- Achieved all monthly revenue targets successfully.
Archana Kale Education Details
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Data Processing And Data Processing Technology/Technician
Frequently Asked Questions about Archana Kale
What company does Archana Kale work for?
Archana Kale works for Mufg Pension & Market Services
What is Archana Kale's role at the current company?
Archana Kale's current role is Entry Level IT Professional.
What schools did Archana Kale attend?
Archana Kale attended Monash College, Qiba, Cquniversity, University College For Women, Koti.
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