Archana R. Email and Phone Number

✤Managing customer queries and dealing with Complaints✤Ensuring Smooth On-Boarding from Sales to Post Sales which includes welcome call& Email, KYCverification, Detailed discussion of payment plan Ensuring Seamless Allotment & Registration Process✤Timely Collection of receivables, advance payment & Interest if applicable✤ Responsible for documentation such as NOC, ROC, Interest Letter/Reminder Letter, Capital GainLetter, Subvention TPA and Other documents required during the life cycle✤Working on Retention /Cancellation client and retain them offering them with deviation case tocase basis✤Ensuring positive customer experience by providing them with construction updates via mailmerge or calls on timely basis✤Reconciliation of each customer’s account before Possession✤Promoting Loyalty & Referral program amongst existing customer’s base while expanding thebrand’s reach and boosting consumer loyalty✤Undertake responsibility when assigned which comes under CRM purview

Closing Sales Manager✤ Explaining USP’s of the project in terms of Location, Layout, Selection & helping client in thefinalization of unit, Handling Negotiations and closing the deal.✤ Communicate with clients and identify their requirement for property investment.✤ Working on Leads generated via Digital Source and converting them to site visit and closure✤ Assisting direct clients at site, help them analyze and cater to their needs✤ Coordinating with Bankers, CRM & Accounts teams for customer experience Keeping track of allthe USP’s, Pricing, Policies, Channel Partners✤ Preparing presentation on the activities of the competitors, which would help to analyzebusiness, opportunities, and threats✤ Assisted Clients with customer service concerns related with interest, demands and registrationprocess

✤ Rolled out effective sales and marketing strategies. Based on collated market intelligence on competition and other related factors.✤ Offering customer service support to the clients and following up with them to ask for other requirements.✤ Contacting the customer for their due payment. Negotiating with the debtors to expedite the recovery process.✤ Rendered inputs to the marketing team pertaining to marketing activities to be carried out for various projects Key Accomplishments.✤ Dealing with HNI & NRI clients✤ Take active follow up of the inquiries visited & convert prospects in to booking Keeping track of all the USP’s, Pricing, Policies , Channel Partners✤ Preparing presentation on the activities of the competitors which would help to analyze business and opportunities and threats✤ Visiting site and explaining USP’s of the project in terms of Location, Layout and helping client to finalization of unit, Handling Negotiations and closing the deal✤ Communicate with clients and identify there requirement for property investment. Conduct survey with existing customer to modify he Loyalty structure and reward. Working on existing Leads for Sale closure.✤Lead Generation – Web, Existing Customer, Launch and service escalations. Active participation on sites during the product Launch for lead generation. Generate interest for repurchase and referral from existing client under the rewards program Priva.✤ Lead management✤ Planning and executing events for existing clients base under rewards program Priva. Meeting customers and handling there concerns like Upgrade and Transfer of Units.✤ Design Loyalty life cycle for RM’s to Pitch. Meeting clients and handling client’s escalation.✤ Organized various promotional schemes to enhance the organizational brand awareness

✤ Mentoring the team for Client Management and Up selling✤ Keep track and help achieve critical numbers and report the same weekly to Senior Management.✤ Conduct Pre-Shift and Post-Shift Briefings. Ensure Associates adhering to shifts.✤ Implement New Idea’s on Projects to Enhance the performance of the team and share along with the site.✤ Handled Projects on AHT optimization, Reduction in Transfer and Hold and share the findings Quality and NPS.✤ Achieving the parameters set which includes customer satisfaction, AHT,sales targets and call quality analysis.✤ I was a Mentor for the Training Team in the same organization 2015 - 16.

✤ Provide research and program support for ngo✤ Assist in proposal and budget development/support for individual country programs and the organization as a whole✤ Support event and fundraising planning efforts✤ Attend meetings and conferences as appropriate✤ Provide administrative support to the senior staff if needed✤ Tracked project activities to ensure they are progressing as per schedule.✤ Maintained the project Calendar, budget and ensure deadlines are met.✤ Participated in Project Planning & Implementation✤ Supported in developing training or other materials for community stakeholders and others.✤ Drafted internal inter-staff communications.

✤ Trouble shooting ISP related problems, wireless connection problems. Detecting and Troubleshooting viruses spyware and malware and removing them.✤ Assist client fix the hardware and Software issues on the computer. Maintain CSAT score for 80%.✤ Managed outbound Calling in presence of supervisor✤ Manage Escalations