Lead the resolution of major incidents, ensuring minimal downtime and business impact for critical systems.Collaborate with technical and business stakeholders to restore services quickly, achieving a 98% resolution rate within SLA’s.Oversee incident bridges for high-priority outages, providing timely updates to leadership and key stakeholders.Conduct post-incident reviews and root cause analyses, implementing long-term solutions to prevent future incidents.Streamlined incident management processes, reducing average resolution time by 30%.Train and mentor junior team members, enhancing overall team efficiency and incident management capabilities.