• Managed a team of 10 DevOps Engineers & run the product under agile methodology• End-to-end Infrastructure setup & maintenance of Code repository (Gitlab), Code deployment (Cloudbees Jenkins) & Code Quality Scan tools (SonarQube & Sonarcloud) • Accountable for managing global CI/CD pipeline service which is consumed by Disaster Recovery team & Operating Companies• Provide Infra-as-a-code service to Infrastructure team• Application deployment & underlying Infra setup & upgrades for EKS & EC2 instances• Proof of Concept for SAST, DAST & SCA• Enable the Customer to achieve their goals and strategic objectives with effective use of existing services or new technology• Vendor engagement for product enhancements, trainings, additional product functionality for Cloudbees, Gitlab, Snyk, JFrog• Contribute to global CI/CD pipeline road maps to extend it to Operating Companies, project transition to operations, transformation activities within the customer environment• Provide guidance to team leads and project managers to manage challenges, risks and drive service improvements• Facilitate career growth opportunities, skill development within the team• Implement measures to improve operational efficiency, SLA’s/KPI and other goals from time to time

• Role includes project planning, stakeholder management, and execution of infrastructure projects• Managed a Project team size of 5+ members• Deliverables included requirement gathering, due diligence, SOW, Project Initiation Document, project planning, project Kick-off, Steerco meetings, facilitate the setup of Security tools, monitoring dashboards, Service now & ITSM processes, creation of Standard Operating Procedures, RACI Matrix, RAID tracker, operations handover & project closure of below projects:• Adoption to Cloud Modernization – Kubernetes – to come up with a global Kubernetes Platform with standard architecture & blueprint.• Migration of on-premise Infra Servers & business applications to AWS Cloud for 5 Operating Companies based out of Norway, Sweden, Denmark, UK, Mexico – which involved creation of AWS account, deploy VPC, servers & migration of Infra, database, network, backup & Business applications• Migration of Classic & Network to Application Load Balancer in AWS - Migration of 110+ CLB & NLB & 120+ websites to ALB

• Manage & Monitor Day to day activities for Database Operations• Prepare & Present business reports, design & maintain all processes • First point of contact for Clients• Review & maintain all Service level and operational Metrics

• Travelled to Netherlands as Project Manager for Domain Transition of PCs• Prepare end-to-end Project plan & drive Steerco meetings• Communication to end users and Clients

• Managed a team size of 8• Drive Service management governance meetings, manage escalations, lead CR discussions from client end and managed team’s performance internally.• Responsible for improvement of ITIL based service management processes, targeted communication approach and escalation strategy.

• Managed a team size of 4• Procurement & Stock Management along with updating CMDB• Asset Lifecycle Management• Onboarding/Transition of new vendor & setup Operational Procedures

Managed multiple process simultaneously under IT Service Management tower.Incident Management• Performing end-to-end incident management. Responsible for time-critical User Service/ Infrastructure restoration. Working with customers, internal IT and infrastructure teams, third party data providers etc. throughout the service restoration process• Ensured all critical and major incidents are addressed within SLA and OLA response and sending out the critical alerts for such incidents• Open tickets management & Quality AuditsService Level Management• Reporting KPIs & present exception reports & trend analysis whenever there is a KPI breach• Managing Service Request & Service Operating Procedures across various towersService Request Management• Maintain Service Request inventory across the towers• Create, Validate & maintain SOP for all the Service Requests in the inventory according to ITIL Standards• Configure SR templates in ITSM tool

• Worked in Microsoft Centre of Excellence as Microsoft Exchange Admin for a private cloud• Performed Proof of Concept on Novell Identity Management