Archana Viswanath

Archana Viswanath Email and Phone Number

Strategic Program Management & Biz Ops Lead @ Accenture
dublin, dublin, ireland
Archana Viswanath's Location
Bengaluru, Karnataka, India, India
Archana Viswanath's Contact Details

Archana Viswanath work email

Archana Viswanath personal email

About Archana Viswanath

20 years of experience in the area of Design Thinking, HR Service Delivery, Project Management, Customer Service, Capability Development and Training. Played the role of Business Relationship Manager for HR & Accenture Workplace portfolio. As the designated Business Relation Manager (BRM) liaising with the GBO, Delivery teams and Stakeholders to build / sustain Service Management framework and governance were KRA. Well versed with Core HR processes: SAP Admin, Performance Management, Employee Separations and Capability Development processes.Prior to joining Accenture, I worked as Manager – Customer Care with Dell International catering to the US Consumer market and did various Training & coaching roles at Dell International Services at Hyderabad & Bangalore.Specialties: Soft Skills Delivery,Curriculum design and Development, Project management.Data Analysis.Shared Services, share point reporting, Internal Communications

Archana Viswanath's Current Company Details
Accenture

Accenture

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Strategic Program Management & Biz Ops Lead
dublin, dublin, ireland
Website:
accenture.com
Employees:
407706
Archana Viswanath Work Experience Details
  • Accenture
    Senior Manager Business Operations Lead
    Accenture Jun 2021 - Present
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  • Accenture
    Manager
    Accenture Jan 2008 - Nov 2022
    Bengaluru Area, India
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  • Accenture
    Spl Performance Mgt & Capability Development Operations
    Accenture Sep 2009 - Aug 2010
    Resource Life Cycle ManagementEmployee Separation Process.Internal Controls Management.Organization Development via inhouse Workshops.Performance Management OperationsCapability Development Operations
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  • Accenture, Banglore
    Senior Specialist Mobilizations & Global Programs
    Accenture, Banglore Nov 2011 - Mar 2015
    Bangalore
    PMO for Mobilizations & Global Programs at Accenture Shared Services
  • Dell
    Spls
    Dell Sep 2003 - Jan 2008
    Manage the Call prevention team of 13 customer care agents and one support.Understand post-sale customer support needs and Identify recurrent service-related customer issues. Intervene rapidly and intensely in service delivery processes at the level of root cause. Monitor to ensure that interventions are durable.Curriculum design , development and delivery.
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  • Ge
    Process Associate
    Ge 2001 - 2003

Archana Viswanath Skills

Project Management Bpo Knowledge Management Customer Service Risk Management Transition Management Service Delivery Data Analysis Management Performance Management Team Management Training Human Resources Vendor Management Six Sigma Design Thinking Crm

Archana Viswanath Education Details

Frequently Asked Questions about Archana Viswanath

What company does Archana Viswanath work for?

Archana Viswanath works for Accenture

What is Archana Viswanath's role at the current company?

Archana Viswanath's current role is Strategic Program Management & Biz Ops Lead.

What is Archana Viswanath's email address?

Archana Viswanath's email address is ar****@****ail.com

What schools did Archana Viswanath attend?

Archana Viswanath attended University Of Kerala, Kendriya Vidyalaya.

What are some of Archana Viswanath's interests?

Archana Viswanath has interest in Animal Welfare, Children, Disaster And Humanitarian Relief.

What skills is Archana Viswanath known for?

Archana Viswanath has skills like Project Management, Bpo, Knowledge Management, Customer Service, Risk Management, Transition Management, Service Delivery, Data Analysis, Management, Performance Management, Team Management, Training.

Who are Archana Viswanath's colleagues?

Archana Viswanath's colleagues are Melissa Ward (Assoc Cipd), Mia Collinson, Gabriela Meiser, Pranab Bhuyan, Abishek Kumar, Lakshmi Kar, Marta Galvany Matas.

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