Archana Chandel Email & Phone Number

Smyrna, TN, US

Portland, Maine, US

• Worked as a Lead Salesforce Administrator for Xplor and have handled three Sf orgs.
• Handled the complex role hierarchies and user permissions as they have multiple business units in each of the SF orgs.
• Implemented Service cloud functionalities like email-to-case, web-to-case, Milestones, omnichannel.
• Worked with the web team to improve the lead capture process.
• Extensive interactions with the different business teams to collect their requirements, design the solutions and deliver quality solutions.
• Worked in the Marketing cloud as the Marketing cloud administrator.

Glenview, IL, US

• Working as a Lead Salesforce Administrator/Developer for MicrobiomeLabs
• Implemented Data Model, Security, User Profiles, Permissions, Page Layouts, Record Types etc. and helped the organization to perform Salesforce launch within the timeline.
• Interacting directly with the business stake holders to understand business needs, finding out the best solution to meet the business needs and implementing them in Salesforce.
• Created many complex Reports and Dashboards that were helpful for the business.
• Worked on Apex triggers, LWC, test classes and successfully deployed the code in production.
• Working on Einstein Analytics and created several Lenses, Datasets, Data Flows.

Miami Beach, Florida, US

• Working on customizing Salesforce.com scopes such as users, roles, profiles, groups, accounts, security, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital.
• Developed triggers & visualforce pages, working in different sandboxes for development, testing and involved in migrating the code to production instance in installments using Change Set and other tools.
• Using Apex data loader to Insert, Update, and Import data from Microsoft Excel into Salesforce.com.
• Maintain, customize and optimize Sales Cloud and Service Cloud Applications.
• Building advanced reports, dashboards, and workflows.

Weston, MA, US

• Volunteered for CCT Boston as a Salesforce Administrator/Developer and helped them save a considerable amount to be used for Pro-Bono work.
• Involved in Board requirement meetings like gathering information for IT team and analyzing the information provided by Board Committee.
• Managed Salesforce application user Profiles, Roles, Permissions, Permission sets, generating security token, Validation Rules, Workflow Rules, assignment rules.
• Managed Form Assembly and Salesforce integration for volunteer management.
• Executed email campaigns and successfully created and updated volunteer records.
• Created various Reports, Dashboards and Report folders to assist managers to better utilize Salesforce.

Espoo, Southern Finland, FI

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Created Reports using tabular, summary, matrix and joined reports and configured for schedule runs, developed Dashboard components for reports and enabled analytic snapshot to track historic data.
• Worked with various salesforce.com CRM standard objects Lead, Account, Contact, Opportunity, Campaign, Cases and Solutions and created custom Objects, Fields of various data types and established relationships using.
• Worked on Escalation Rules on Case to send an email to Users depending on SLA.
• Created Queues for different users to Prioritize, distribute, and assign records to teams who share workloads.
• Used Eclipse IDE with Force.com plug-in for setting up Sandbox and deploying the changes to Production.