Archana Priyadharshini Email & Phone Number

Canada

Headed a mixed Team of ten members across the US, comprised of Claims Examiners, Team Lead and a cross functional Team of Associate Claims Examiners, responsible for successful processing of death claims. Supervised and provided support and set clear expectations to the Team to meet performance goals including production, quality and time objectives.Leadership support to the Team including guidance, coaching and feedback to ensure optimal performance and better customer experience while… Show more Headed a mixed Team of ten members across the US, comprised of Claims Examiners, Team Lead and a cross functional Team of Associate Claims Examiners, responsible for successful processing of death claims. Supervised and provided support and set clear expectations to the Team to meet performance goals including production, quality and time objectives.Leadership support to the Team including guidance, coaching and feedback to ensure optimal performance and better customer experience while addressing individual growth for the Team members.Effectively managed daily workflow to meet business SLA objectives. Handled Customer/Partner Complaints and escalations and drove them to smooth closure.Assessed resources and made recommendations for maintaining appropriate staffing levels and recruited talent and built bench strength as necessary.Assisted in the development of processes and procedural changes to improve department performance.Collaborated with other areas within Symetra on Projects/assignments. Show less

Reviewed and analyzed the eligibility of claimants to receive claim benefits considering the applicable laws and rules.Processed claims within SLA in accordance with appropriate State statutes regarding timeliness, interest and other Legal requirements. Communicated claims decisions to beneficiaries and advice to other interested parties like Attorneys and financial advisors as necessary.

▪ Examine and perform further research to assist in determining eligibility of claimants to receive Unemployment benefits.▪ Communicate with Claimants (outbound and incoming) to gather information for further processing of their claims.▪ Assist with the successful disposal of Issues surrounding Claims.

Legal Advice on critical IP matters, primarily relating to trademarks. Review and approve Legal documents drafted by the Attorneys (Team) before being sent to Clients. Review the blog content of the Firm’s website, where necessary.

Supervised, reviewed performance and managed operations of the Team of Junior Lawyers in the law firm.Mentored Juniors and conducted training sessions aimed at improving quality and performance of work. Client development in the European region and touching base with clients in the European region. Key person who handled the European and certain American clientele of the firm including affluent companies in the region. Advised Clients on Trademarks, copyrights, domain… Show more Supervised, reviewed performance and managed operations of the Team of Junior Lawyers in the law firm.Mentored Juniors and conducted training sessions aimed at improving quality and performance of work. Client development in the European region and touching base with clients in the European region. Key person who handled the European and certain American clientele of the firm including affluent companies in the region. Advised Clients on Trademarks, copyrights, domain disputes.Contracts drafting and advice on certain areas of Company law.Attended to the IP-related business of the European and American clients outside India, including coordination with Peer counsels of other countries. Show less

1. Responsible for managing many of the significant clientele of the firm from the European and American region. 2. Responsible for leading, supervising and developing the performance standards of the reporting Associates including providing direction,coaching and training as and when required. 3. Advise on Trademarks, copyrights, domain disputes.4. Drafting contracts and advise on certain areas of Company law.5. Attending to the IP-related business of the European clients… Show more 1. Responsible for managing many of the significant clientele of the firm from the European and American region. 2. Responsible for leading, supervising and developing the performance standards of the reporting Associates including providing direction,coaching and training as and when required. 3. Advise on Trademarks, copyrights, domain disputes.4. Drafting contracts and advise on certain areas of Company law.5. Attending to the IP-related business of the European clients outside India, as and when necessary including co-ordination with counsels of other countries outside India.6. In charge of the Review process of legal drafts of the Team reporting to me. Show less

Bengaluru Area, India

Key Contact for the Bangalore branch of the IP Law Firm and co-ordinated with the other branches of the law firm. Advised on Trademark, Design, Patent and Copyrights prosecution. Efficiently aided in development of clientele and also helped to maintain the existing clientele by touching base with them.

Client development and providing end-end assistance in Trademark and Copyright matters including analysis, advice om prosecution and enforcement besides ensuring smooth sail through the entire process.

Continuing on the versatility from the previous experience, one of the primary areas of focus was making personal appearances before the Trademark Office for hearings. Responsibilities also involved 1. Providing advice and assistance to clients on trademarks prosecution with special focus on handling oppositions and cancellations. Also providing assistance with regard to trademark infringement suits. 2. Advising and assisting clients with copyright protection and registration… Show more Continuing on the versatility from the previous experience, one of the primary areas of focus was making personal appearances before the Trademark Office for hearings. Responsibilities also involved 1. Providing advice and assistance to clients on trademarks prosecution with special focus on handling oppositions and cancellations. Also providing assistance with regard to trademark infringement suits. 2. Advising and assisting clients with copyright protection and registration. 3. Assisting clients with respect to design registration and prosecution in general Show less

Responsibilities here involved providing assistance to clients with respect to registration of trademarks and handling trademark prosecution which included handling oppositions, cancellations and advise on complex trademark - related issues. I was also handling copyright prosecution, especially providing assistance for registration of copyrights. My responsibilities also included providing advise on design registration, protection and enforcement. Was coordinating and assisting the in-house… Show more Responsibilities here involved providing assistance to clients with respect to registration of trademarks and handling trademark prosecution which included handling oppositions, cancellations and advise on complex trademark - related issues. I was also handling copyright prosecution, especially providing assistance for registration of copyrights. My responsibilities also included providing advise on design registration, protection and enforcement. Was coordinating and assisting the in-house Patent Agent with Patent prosecution as well. I was also an active contributor to the Intellectual Property Blog of the law firm, providing updates and insights into various aspects of Intellectual Property rights, especially relating to the Indian scenario. Show less

While pursuing my LLB, I was fortunate to intern with the Chennai branch of R K Dewan & Co wherein my primary focus was learning the nuances of Trademark prosecution. I was also involved in research work relating to Geographical indications.

Executive Mba

Bachelor Of Laws (Llb), Law

Activities and Societies: Specialization in Intellectual property Rights,Active member of the college's mooting society. Specialized.

Bachelor Of Commerce (B.Com.), Commerce

Activities and Societies: Was part of the College's Student's Union as Secretary for Department of Commerce, active participant.

Acs Intermediate