Archana Srinivasan Email & Phone Number

United Kingdom

Guildford, England, United Kingdom

Bangalore Urban District, India

• Conduct comprehensive quality audits on tasks executed by the Operations team, identifying areas for improvement and knowledge gaps to enhance team performance. • Design and deliver engaging refresher training modules to bridge identified knowledge gaps and improve overall team competencies. • Create impactful learning materials and resources, ensuring they align with organizational objectives and foster continuous professional development. • Championed a culture of continuous learning and professional development within the organization, fostering an environment of collaboration and knowledge sharing. • Facilitated knowledge transfer among team members, ensuring seamless onboarding and skill enhancement, resulting in improved overall team performance. • Actively participated in the development of engaging and impactful learning materials and resources, aligning them with organizational goals and strategies.• Analyzed multiple candidate profiles and conducted outbound recruitment.• Conducted introductory calls with candidates and managed recruitment for 5 operation roles simultaneously .

Bengaluru, Karnataka, India

• Handled inbound queries from our guests on any of the platforms like chats, calls, emails, or social media. • Worked with many of the internal teams to effectively communicate with our guests and solve their queries. • Proactively identify and resolve customer inquiries, concerns, and issues, consistently achieving positive resolutions and promptly escalating complex cases when required. • Document and maintain meticulous records of customer interactions, feedback, and issue resolutions in the company's systems.

Hyderabad, Telangana, India

Dubai, United Arab Emirates

Designed and implemented daily lesson plans for a classroom of primary school students. Fostered student’s curiosity and interest in learning through hands on activities through various media. Conducted various outdoor classroom activities to arouse interest and build creativity in students mind and ensured discipline in the classroom

Hyderabad, India

• Work with the brand to create and implement social media strategies monthly• Ensure brand consistency in copy through tone, voice, and terminology• Support the social media team in research and identifying Collabs• Help drive best practices and innovate in social content • Worked on live assignments, web distribution, and calendar implementation• Media Intillegence and Brand Evangelism

Bengaluru, Karnataka, India

Worked closely with the Senior Team and was available as per the requirements. Working with the allotted groups and teams in the research group. Promoted CampusBinge on all platforms as per personal capacity to increase engagement. Was a face of CampusBinge in college and activelyparticipate in the campaigns and events organised.

Master'S Degree, Human Resources Management And Services

Bachelor Of Arts - Ba, Communication And Media Studies , Psychology , Literature

High School Diploma, Humanities/Humanistic Studies, Kg1 - Grade 12

Activities and Societies: - Part of the Student Council Team as the Vice Captain - Part of the League Of Leaders.