Archi Apronti, Phd Email & Phone Number

London, GB

London, GB

London, GB

• Trained genAI LLMs on key performance metrics like truthfulness and coherence to enhance AI safety and instruction adherence.
• Evaluated human assessments of genAI LLMs to ensure accuracy and truthfulness
• Improved AI performance through Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF).
• Rated LLMs' performance using pre-defined rubrics (accuracy, usefulness and safety etc)
• Engineered prompts to align with use-cases, user constraints and best practices.

London, England, United Kingdom

Leading Agile software development transformation- Planning and leading Agile transformation efforts at the organisation level/across teams- Facilitating organisational transformation towards agile mindset and culture- Coaching management and development/devops teams on Agile transformation- Training POs and devising agile training curriculum for.

London, England, United Kingdom

- Managing/optimising flow of work/value using Kanbans/Scrum boards - Planning and communicating the schedule of events for Program Increments (PIs)- Providing program metrics to support economic decision-making at the portfolio level- Facilitating Epic/Feature workshops as part of PI planning preparations- Representing the ART in weekly incident and.

London, United Kingdom

- Designing and configuring Jira workflows, reporting and dashboards for IP Engineering Agile Release Train (ART) and operational projects.- Managing multiple Jira/ITSM ticket queues/workload for 3rd line IP Engineering DevOps teams.- Facilitating Scaled Agile (SAFe) adoption across IP Engineering DevOps teams.- Providing SAFe related Jira training for IP.

London, United Kingdom

- Providing technical platform support to both external enterprise and internal clients.- Resolving escalated technical issues pertaining to the ON24 webcasting platform.- Manning the technical emergency escalation line to resolve issues and provide guidance.- Testing and collaborating with other engineering teams to address platform issues.- Educating.

London, United Kingdom

- As part of my on-going PhD research at the University of London, I spent a year studying different IT operations teams and the work they do and how they do it, with a focus on IT incident management, problem management and change management. This included observations and interactions with the WAN-Service Assurance, Global NOC, Tools, and Problem.

Slough, United Kingdom

- Detecting HTC production incidents using a variety of monitoring tools and proceeding to triage them based on severity and user impact. This is in respect of both HTC hosted and 3rd party cloud-based (AWS and VMware) services and applications.- Assessing monitoring needs and composing relevant dashboards for various HTC hosted services.- Accurately.

- Using different tools to monitor BlackBerry’s Infrastructure and reacting appropriately to resolve incidents say via incident bridges or conference calls with other teams. - Creating and updating tickets to track incidents as well as updating the knowledge database with relevant information regarding the steps taken to resolve specific incidents in order.

- Providing front-desk support on client premises- Providing general facility management- Dealing with external and internal inquiries (via telephone/face to face)- Acting as 1st point of contact regarding fire incidents and breachment of physical security

Doctor Of Philosophy - Phd, Management (Information Systems - Technology And Information Management)

Thesis: Mindful Organising and the Interplay of Human, Technological and Algorithmic Agencies in IT Incident Management. Objectives: 1..

Master Of Science (Msc), Wireless And Mobile Networks

Activities and Societies: SUBU (Student Union) - class rep

Bachelor Of Science (Bsc), Computing, 1St Class