Archi Apronti, Phd Email & Phone Number

London, Gb

London, Gb

London, Gb

• Trained genAI LLMs on key performance metrics like truthfulness and coherence to enhance AI safety and instruction adherence.• Evaluated human assessments of genAI LLMs to ensure accuracy and truthfulness• Improved AI performance through Supervised Fine-Tuning (SFT) and Reinforcement Learning from Human Feedback (RLHF).• Rated LLMs' performance using pre-defined rubrics (accuracy, usefulness and safety etc) • Engineered prompts to align with use-cases, user constraints and best practices.

London, England, United Kingdom

Leading Agile software development transformation- Planning and leading Agile transformation efforts at the organisation level/across teams- Facilitating organisational transformation towards agile mindset and culture- Coaching management and development/devops teams on Agile transformation- Training POs and devising agile training curriculum for management and teams- Facilitating team backlog refinement and discoveries for epics and features- Planning and leading sprint review/demo and retrospective sessions- Monitoring scrum teams execution progress/assisting to remove blockers- Managing prioritisation of scrum teams production/operational backlog - Identifying key performance metric to drive reporting - Atlassian Jira and Confluence administration, including workflow design and automations

London, England, United Kingdom

- Managing/optimising flow of work/value using Kanbans/Scrum boards - Planning and communicating the schedule of events for Program Increments (PIs)- Providing program metrics to support economic decision-making at the portfolio level- Facilitating Epic/Feature workshops as part of PI planning preparations- Representing the ART in weekly incident and change management review meetings- Facilitating DevOps practices like release on demand to drive continuous delivery- Coaching POs, scrum masters, product managers in Lean-Agile practices - Facilitating PI Planning readiness in order to drive ART vision, roadmap realisation- Facilitating PI planning events (face-to-face or distributed/virtual) - Facilitating Inspect and Adapt to drive relentless improvement - Facilitating weekly ART sync and system demos to drive transparency in PI progress - Tracking and reporting on team PI objectives transparently during each PI - Tracking Feature progress to ensure attainment of team PI objectives - Tracking and managing ART risks and dependencies - Tracking and escalating impediments to senior management where necessary- Championing collaboration between teams, system architects and epic/business owners - Championing innovation by drawing attention to the Innovation and Planning iteration- Collaborating with ARTs in order to identify interdependencies and execute on cadence - Collaborating with APMO to drive program execution and operational excellence

London, United Kingdom

- Designing and configuring Jira workflows, reporting and dashboards for IP Engineering Agile Release Train (ART) and operational projects.- Managing multiple Jira/ITSM ticket queues/workload for 3rd line IP Engineering DevOps teams.- Facilitating Scaled Agile (SAFe) adoption across IP Engineering DevOps teams.- Providing SAFe related Jira training for IP Engineering product owners, scum masters and teams.- Acts as ART RTE or product owner (PO) of the infrastructure security and ISO team.- Representing the ART in weekly incident and change management review meetings.- Participating in ISO 27001 (Security) & ISO 9001 (Quality) auditing and certification efforts.- Facilitating SLA compliance by collaborating with teams to ensure timely completion of tasks, incidents, changes, problems and service request tickets.- Analysing different ITSM issue types and their priorities to facilitate management discussions on KPIs and SLA matrix formulation/revision. - Synthesising data from different sources to create/refine workflows and operational processes.- Consolidating user requirements to drive efficiency and improvements in Jira project workflows.- Negotiating with different stakeholders to formulate best practices at the inter/intra-departmental levels.- Defining different ITSM issue types and their priorities across different Jira projects.- Collaborating with DevOps on different Jira/ITSM system integration efforts by clarifying requirements.- Revising and making improvements in existing operational processes and documentations- Participating in periodic infrastructure security and access management reviews, as well as operational process and asset audits. - Facilitating development and testing of disaster recovery/business continuity plans.- Reviewing and analysing security infrastructure alerts reported in Cisco Firepower and LibreNMS- Assisting with reviewing internal/external penetration testing needs and reviewing vulnerability reports

London, United Kingdom

- Providing technical platform support to both external enterprise and internal clients.- Resolving escalated technical issues pertaining to the ON24 webcasting platform .- Manning the technical emergency escalation line to resolve issues and provide guidance.- Testing and collaborating with other engineering teams to address platform issues.- Educating enterprise clients on how to use the platform to meet their needs.- Assisting to maintain the support team’s knowledgebase and details of work-arounds.- Capturing details of incident resolution in appropriate platform support systems for purposes of training and statistical analysis/reporting.

London, United Kingdom

- As part of my on-going PhD research at the University of London, I spent a year studying different IT operations teams and the work they do and how they do it, with a focus on IT incident management, problem management and change management. This included observations and interactions with the WAN-Service Assurance, Global NOC, Tools, and Problem management teams across three regions, specifically EMEA, North America and APAC.

Slough, United Kingdom

- Detecting HTC production incidents using a variety of monitoring tools and proceeding to triage them based on severity and user impact. This is in respect of both HTC hosted and 3rd party cloud-based (AWS and VMware) services and applications.- Assessing monitoring needs and composing relevant dashboards for various HTC hosted services.- Accurately logging, updating and tracking all incidents and infrastructure maintenance works using integrated ticketing systems (JIRA). - Effectively troubleshooting issues to identify root causes, and suggesting effective/efficient ways to address them.- Liaising with other infrastructure operation engineers, testers (SDET), system admins, application developers and project/service managers to manage and resolve incidents/problems.- Configuring and delivering hourly, daily and monthly service utilisation reports to service stakeholders. - Developing in-house procedures and associated wiki documentation to help troubleshoot errors effectively based on independent research.- Proactively helping to maintain in-house knowledge-base in respect of the production services.- Liaising with global service providers like Akamai, AWS, Keynote, Sumologic and Atlassian among others to ensure that service interruptions are dealt with effectively and promptly. - Constantly striving as part of the operations team to maintain service uptime goals and standards for HTC deployments worldwide.- Working on special projects like ITIL adoption and other initiatives that add value to our operations and eliminate inefficiencies.- Led the conduct of 3rd party product reviews to assess their features and functionalities to ensure they meet HTC requirements before being adopted.- Led the auditing of HTC's AWS cloud based deployments and infrastructure to help optimize services, eliminate waste and identify vulnerabilities where necessary.

- Using different tools to monitor BlackBerry’s Infrastructure and reacting appropriately to resolve incidents say via incident bridges or conference calls with other teams. - Creating and updating tickets to track incidents as well as updating the knowledge database with relevant information regarding the steps taken to resolve specific incidents in order to help with future trouble-shooting.- Acting as the first point of contact for external telcos that may be experiencing network related problems regarding BlackBerry traffic and then collaborating with them to ensure that reported issues are addressed promptly.- Escalating incidents that could not be resolved immediately to relevant teams.- Collaborating with other internal teams to ensure that service impacting incidents are resolved in a timely manner and within specified service level agreements.- Performing changes and service verifications in line with routine maintenance and continuous infrastructure improvement - Liaising with network kit providers/vendors to order and arrange delivery of new kits as well as retrieval of damaged/faulty ones.- Regularly auditing global network infrastructure and datacenter related alerts.

- Providing front-desk support on client premises- Providing general facility management- Dealing with external and internal inquiries (via telephone/face to face)- Acting as 1st point of contact regarding fire incidents and breachment of physical security

Doctor Of Philosophy - Phd, Management (Information Systems - Technology And Information Management)

Thesis: Mindful Organising and the Interplay of Human, Technological and Algorithmic Agencies in IT Incident Management. Objectives: 1..

Master Of Science (Msc), Wireless And Mobile Networks

Activities and Societies: SUBU (Student Union) - class rep

Bachelor Of Science (Bsc), Computing, 1St Class