Manage the operations daily activities involving:Supervisor management and oversees the overall business operations and functions.Review headcount deployment and shift alignment.Implement targeted strategies to various departments and lines of businesses.Monitor existing operational strategies, controls and find cost-efficient action plans.Review, control and implement cost-effective operational processes and devise a comprehensive financial loss controls.

Facilitate fresh joiners or New Hire Training.Conduct Foundations and Communications Training for new employees.Conduct Pre-Process Communications training covering Applied Communications, Technical Writing and Writing Business CorrespondenceHandle Instructor-Led Training (ILT) in Break and Mortar (BAM) or Virtual Trainings.Maintain repository of training records and performance traceability.Measure trainee readiness for the role through identified assessment measures.Indentify perormance gap and apply performance control (TNA)

Regularly contact with clients, advisors and third-party administrators under block of business through inbound/outbound calls and emailsDocument and track significant client discussions or complaints; maintain current client contract records and follow-up as appropriate.Provide new and ongoing client orientation and education by: set expectations, discuss working relationship, advise of new product features and ensure understanding of proper procedures to follow.Monitor, control and minimize outstanding suspense account items ensuring payment is received and money is invested.

Prepare new Associates to be valuable employees through the Day Zero process and facilitation of New Hire OrientationFacilitate classroom and refresher training to transfer program product knowledge, call handling skills, customer service/sales skills and program process and proceduresEnter time records for classroom participants and ensures accurate payroll submission of hours through daily the daily hours approval process.Determine progress and qualification of Call Center Agents for completion of training program and matriculation into Grad School program (and, where appropriate, termination from training program)Assist Grad School Dean to prepare and deliver training on the floor that will improve Associates’ skills, knowledge, and performanceMaintain Subject Matter Expertise for the program being handled by knowing up-to-date products and services, policies, processes, and proceduresProvide feedback to the Training Manager/Site Director/Account Training/Learning & Development leaders to identify gaps in training and other areas of opportunityComplete a minimum of four hours of phone time each month in order to remain proficiency in call handling skillsUphold compliance to all internal and client policies inside and outside the training room through strong measures of accountability.

Leading the operation in day to day production at assembly line. Creates master production plan for weekly and monthly production schedule. Maintain headcount and analyze manpower distribution base on employee skills map. Presents monthly performance for the monthly performance review. Endorse employees for appropriate training they need. Develop waste control and introduces Kaizen proposal for waste management and saving-driven production process

Provide customers with professional care service. Work scope include product/item or units sold and keep track of shipping status. Initially provides assistance from product price inquiry, specifications and benefits. Assist customers in after sales service, product’s return and exchange of units ordered unknowingly to be defective. Does products and service sales inventory of the day

Worked with Quality team, Process and Product Engineers in creating strenuous and non-strenuous power products. Ensure hourly, daily, weekly and monthly metrics are hit based on projected targets. Documents over-all equipment efficiency, provide right headcount deployment to attain product scheduling. Worked with supervisors in ensuring products are created in timely and real time output are delivered to customers upon projected date.