Archie Cuthbert Email & Phone Number

Round Rock, Tx, Us

Temple, Texas, United States

Ellenwood, Ga

● Oversaw and monitored night crew.● Attended to any employee scheduling issues that arose.● Kept management informed of any employee conflicts or problems.● Coached, mentored, and trained night dispatchers.● Informed employees about new policies, programs, or procedures.● Attended to any emergency issues with drivers after hours and coordinated solutions in a timely manner according to company procedures and escalated critical issues to management (Issues after hours can range from breakdowns, late pick up and deliveries, accidents, or road closures).● Updated truck and driver activity through software system to accurately reflect the movement of the trucks in order to identify issues with truck or drivers making on-time delivery in order to communicate with staff and our customers regarding any issues.● Performed routine yard checks and document what equipment is in the yard.● Entered loads into computer software system.● Monitored messaging service and replied to any messages sent by drivers.● Issued money codes to pay for any OTR expenses.

Forest Park

● Solved logistical problems in a fast-paced environment and ensured timely and accurate fulfillment of shipments.● Communicated client needs and expectations clearly amongst the operations team.● Managed multiple accounts; developed positive working relationships with all customer touch points.● Drove client retention and client satisfaction.● Developed and expanded key accounts.● Worked closely with the Operations team on day-to-day operational processes.● Partnered with internal cross-functional teams on day-to-day operational processes and to understand customer goals and key performance metrics.● Provided input on new processes and workflows as needed.● Focused on ensuring maintained superior customer service levels, operational excellence, and strategic insight.

Greater Atlanta Area

● Reviewed datacenter inventory, in-bound shipments, and ongoing demand to ensure that proper stock levels were maintained in all locations to support build and repair activities. ● Worked with the Logistics Manager, to create plans to optimize the flow of parts through lifecycle; tracking inventory location, movement, age, and turns. ● Worked closely with Datacenter Operations Technicians and Datacenter Engineers to fulfill parts quickly and accurately. ● Worked with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements. ● Responsible for accurate data entry and resolving questions from peer organizations.● Contributed to continuous process improvements to deliver on goals of high availability and low cost. ● Maintained up-to-date metrics dashboards and created reports for internal and external suppliers and management as required.● Responsibilities included manual tasks, such as assembling, addressing, stamping and arranging for the shipment of merchandise and materials. ● Assisted in daily scheduling of deliveries and pick-ups to and from production locations. ● Verified contents of incoming shipments. ● Kept precise records of all commodities going in and out of company.● Maintained an understanding of all aspects of production, adhered to strict safety standards, and maintained very high levels of quality.

Fountain, Co

Trinidad, Co

● Utilized time management skills in order to service the number of clients, often exceeding expectations which resulted in servicing additional customers.● Ensured complete customer satisfaction by addressing customers' concerns as they arose in a professional and timely manner.● Exhibited a professional and courteous appearance and demeanor at all times which led to an average 9.7 score in customer satisfaction.● Communicated factual and procedural information via oral and written reports, briefings, and recommendations in a professional manner to peers and supervisors.● Managed $10,000 worth of satellite and entertainment equipment, including tasks such as: operating and applying tools in order to complete assignments, taking routine inventory of consumer products, and placing orders for new merchandise.

3Rd And 7Th Fleet

● Operated and maintained Navy global satellite telecommunications systems.● Served as admin on mainframe computers and local and wide area networks.● Implemented micro-computer systems throughout the Fleet.● Served as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime.● Wrote programs to handled data for a wide variety of applications.● Operated and coordinated automated networks, datalinks and circuits.● Applied diagnostic, corrective and recovery techniques to information systems.● Analyzed communication signals.● Provided telecommunications and computer-related training and assistance.● Performed preventive and corrective maintenance on state-of-the-art equipment.● Operated and maintained global satellite telecommunications systems.● Trained new personnel on daily operations, examples of which included: network and system administration, emergency action procedures, and periodic maintenance of equipment