Archie Cuthbert Email & Phone Number

Round Rock, TX, US

Temple, Texas, United States

Ellenwood, GA

• Oversaw and monitored night crew.
• Attended to any employee scheduling issues that arose.
• Kept management informed of any employee conflicts or problems.
• Coached, mentored, and trained night dispatchers.
• Informed employees about new policies, programs, or procedures.
• Attended to any emergency issues with drivers after hours and coordinated solutions in a timely manner according to company procedures and escalated critical issues to management (Issues after hours can range from.

Forest Park

• Solved logistical problems in a fast-paced environment and ensured timely and accurate fulfillment of shipments.
• Communicated client needs and expectations clearly amongst the operations team.
• Managed multiple accounts; developed positive working relationships with all customer touch points.
• Drove client retention and client satisfaction.
• Developed and expanded key accounts.
• Worked closely with the Operations team on day-to-day operational processes.

Greater Atlanta Area

• Reviewed datacenter inventory, in-bound shipments, and ongoing demand to ensure that proper stock levels were maintained in all locations to support build and repair activities.
• Worked with the Logistics Manager, to create plans to optimize the flow of parts through lifecycle; tracking inventory location, movement, age, and turns.
• Worked closely with Datacenter Operations Technicians and Datacenter Engineers to fulfill parts quickly and accurately.
• Worked with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements.
• Responsible for accurate data entry and resolving questions from peer organizations.
• Contributed to continuous process improvements to deliver on goals of high availability and low cost.

Fountain, CO

Trinidad, CO

• Utilized time management skills in order to service the number of clients, often exceeding expectations which resulted in servicing additional customers.
• Ensured complete customer satisfaction by addressing customers' concerns as they arose in a professional and timely manner.
• Exhibited a professional and courteous appearance and demeanor at all times which led to an average 9.7 score in customer satisfaction.
• Communicated factual and procedural information via oral and written reports, briefings, and recommendations in a professional manner to peers and supervisors.
• Managed $10,000 worth of satellite and entertainment equipment, including tasks such as: operating and applying tools in order to complete assignments, taking routine inventory of consumer products, and placing orders.

3rd And 7th Fleet

• Operated and maintained Navy global satellite telecommunications systems.
• Served as admin on mainframe computers and local and wide area networks.
• Implemented micro-computer systems throughout the Fleet.
• Served as an important part of the Information Dominance Corps in its mission to gain a deep understanding of the inner workings of adversaries and developing unmatched knowledge of the battlespace during wartime.
• Wrote programs to handled data for a wide variety of applications.
• Operated and coordinated automated networks, datalinks and circuits.