Electrical Contractors & Consultants

Responsible for Car, Truck and Bus, Parts and Service Operations throughout Sudan

Responsible for Car, Truck and Bus, Service Operations

I was responsible for the Group Aftersales Operations in KSA and Bahrain, for Bentley, Lamborghini, McLaren, Bugatti and Lotus. The company was undergoing huge expansion and development which includes the addition of the Infiniti Brand and my main tasks were to consolidate and develop the existing operations to ensure the Financial Budgets and Manufacturer Standards were achieved and oversee the construction and development of new Aftersales facilities in all 3 regions in KSA and Bahrain. I… Show more I was responsible for the Group Aftersales Operations in KSA and Bahrain, for Bentley, Lamborghini, McLaren, Bugatti and Lotus. The company was undergoing huge expansion and development which includes the addition of the Infiniti Brand and my main tasks were to consolidate and develop the existing operations to ensure the Financial Budgets and Manufacturer Standards were achieved and oversee the construction and development of new Aftersales facilities in all 3 regions in KSA and Bahrain. I also re-structured the Aftersales organisational infrastructure to support this expansion and building a complete new support team to encompass; Technical Training, Warranty submissions and auditing, Parts Stock Management and Logistics and Customer Call Centre. I also worked closely with each Manufacturer to analyse the Customer satisfaction profile in order to improve the services provided to the Customers. Show less

I was responsible for all Service, Bodyshop and Quick Lane operations in the Western Region of Saudi Arabia, with over 500 employees in 14 Locations, consisting of 1 Main Regional Dealer (Jeddah), 9 Main Dealers, 1 PDI Centre and 3 Quick Lane Workshops. We were booking an average of 400 customer vehicles per day into our workshops and produced over 1,000 sold hours daily. My key tasks were to maximise the business potential to meet Company targets and expectations, improve Customer Satisfaction… Show more I was responsible for all Service, Bodyshop and Quick Lane operations in the Western Region of Saudi Arabia, with over 500 employees in 14 Locations, consisting of 1 Main Regional Dealer (Jeddah), 9 Main Dealers, 1 PDI Centre and 3 Quick Lane Workshops. We were booking an average of 400 customer vehicles per day into our workshops and produced over 1,000 sold hours daily. My key tasks were to maximise the business potential to meet Company targets and expectations, improve Customer Satisfaction in line with Manufacturers objectives, improve Staff training and development, Develop and implement Sales procedure to maximise profit and maintain Manufacturer’s warranty profile. I introduced various procedures and disciplines in reception and administration and restructured the workshops to improve efficiency and vehicle turn around which resulted in a consistent improvement in revenue performance and customer satisfaction results. I had full responsibility for annual budgeting, implementing company policy and procedures, develop technical and non technical training, purchasing of tools and equipment, marketing and promotional activities, develop relations with key fleet customers, prepare business feasibility studies and project manage new facility development for our existing Service operation and for our new Quick Lane operation in the Western Region Show less