Catalog Specialist
Bengaluru, Karnataka, India
a) Operations: Product categorization, reattribution, Product Catalog editing, mapping, product tagging, Listing & uploading of catalog/product. Built a strong user interface by creating new categories, highlights, filters, size chart & variant options, Manage the process of catalog refining (description/image/video/latest update), lead third party client calibration/conference calls, Competitor offer, product analysis.• Quality Management: Audited transactions to make sure that the teams continue to adhere to all audit guidelines. Periodic QC of all product contents, linked Images, description & category/sub-category details. Understand & implement respective catalog quality guidelines. Developing rich, comprehensive & accurate content using basic product information shared by sellers.• Process Enhancement: Identified key stages in the process where TAT can be reduced to outline a much faster conversion rate. Contributed to process improvement to reduce handling time and improve output, saving a headcount.• Vendor Management: Smooth onboarding of new vendors along with required formatting. Handled 400+ vendors directly over a span of 2+ years with broad level of understanding their expectations.• Customer Obsession: Worked with top brands, maintained customer relationship to the highest level with utmost respect and trust from both sides.• Volume Management: Proactively managed team strength to make sure that the spike in volume is met efficiently and in a timely manner. Ability to critically evaluate and analyze large data sets. Utilized data and develop creative processes to improve our team’s performance, create business plans by studying industry data to report on trends.• SOP Writing: Incorporated multiple SOP's (Standard Operating Procedure) for Europe which involved end to end procedure of handling transactions.
